Manager of Safe House Services
Company: Wings Program Inc
Location: Palatine
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Description: To provide vision,
oversight, and coordination for all WINGS Safe House (shelter)
operations, services, and Crisis Line functions for this 24- hour
facility. Key Responsibilities: • Oversee, plan, implement and
evaluate all components of the 24-hour Family Advocate services.
Ensure that services are proactive, responsive, and comprehensive
by conducting periodic assessments of services. • Hire, supervise,
and train staff interns and volunteers. • Develop, implement, and
monitor operational procedures and program policies and procedures
in cooperation with Director. • Oversee the teaching, modeling, and
the development of life skills and support to survivors of domestic
violence and their children. • Supervise and develop staff’s
professional development including; volunteers and interns and the
integration of strengths-based perspective. • Oversee guest
arrivals and departures. • Monitor and maintain a safe and healthy
living environment for all WINGS guests, staff, interns, and
volunteers and oversee property management issues by working with
WINGS Facilities Team. • Identify volunteer opportunities and
communicate them to the Manager of Volunteer Services. Cultivate
and maintain long term volunteer relationships. • Provides direct
services in the form of support groups, case management, crisis
intervention, emotional support, and conflict resolution to on-site
clients, provides crisis intervention counseling and referrals to
callers, and provide clinical intervention and support to staff
when necessary. • Work closely with internal WINGS teams to ensure
wrap-around services. Teach and/or assist in supervising the WINGS
40-hour domestic violence training and other classes that provide
CEUs as required. • Responsible for the maintenance of timely,
accurate records including up-to-date client files, statistics
report, and census. • Collaborate with area agencies to identify
and institute best practices. • Work with Development/Admin staff
to establish indicators and outcomes measures and ensure accurate
data collection and reporting; ensure timely submission of all
reports. • Attend and participate in all required meetings and
training courses. • Immediately report child abuse to the
Department of Children and Family Services as mandated by law and
in accordance with agency procedures. • Evening, weekend, overnight
and holidays are required to ensure the complete staffing of our
24-hour facility. • On-call for Safe House emergencies, staff
questions and staff absences as needed. Requirements: • Bachelor’s
degree required; Master’s degree preferred: 5-7 years’ work in
social services field desirable or equivalent experience. • Strong
management and supervisory experience preferred. • 40-hour domestic
violence training preferred. • CPR and First Aid certification
preferred. • ICDVP credential preferred. • Experience with shelter
services preferred. • Bilingual skills (Spanish) preferred. •
Familiarity with Microsoft Office Suite • Possess the ability to
work efficiently and independently and be highly organized with
attention to detail along with strong project management,
interpersonal and problem-solving skills. • Skilled in working with
sensitive issues and in maintaining professional boundaries with
clients. • Must demonstrate professionalism, flexibility, good
judgment, and commitment to teamwork. • Commitment to providing a
safe, non-judging environment. Full-time Benefits: · 403b
Retirement Plan · 403b Employer Match · Dental Insurance · Medical
Insurance · Health Savings Account · Paid Time Off · Vision
Insurance · EAP
Keywords: Wings Program Inc, Downers Grove , Manager of Safe House Services, Social Services , Palatine, Illinois
