Member Care Center Member Care Specialist (Virtual Teller)
Company: UnitedOne Credit Union
Location: Manitowoc
Posted on: April 1, 2026
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Job Description:
Full-time Description We have a full time opening for Member
Care Center Member Care Specialist (MCS) in Manitowoc to work a
unique and incredible schedule where you will be working 32 hours a
week but paid for 40. We truly believe in work/life harmony having
our employees only work four days a week. In this position you will
be the first and last impression of the credit union and have the
opportunity to provide friendly, professional, and confidential
member service using remote delivery channels. Our MCS will act as
a trusted adviser and have exceptional service and sales skills to
build strong relationships and loyalty and engage with our
member/guests via telephone or Personal Teller Machines (PTM's) to
understand their needs and process their service requests and
transactions while minimizing wait times. Our Member Care Center
MCS will foster our “United For You” service promise which requires
taking personal responsibility for providing outstanding member
service that builds loyalty and supports a service selling
environment. Our Member Care Center MCS will also work
collaboratively to foster a culture that encourages diversity and
independent thinking and a member-centric, digital organization to
meet or exceed UnitedOne’s mission, strategic objectives, and
promote the overall success of the credit union. Requirements Must
have a high school diploma and exceptional member service
experience. Must effectively uncover member needs by and offer
products and services that provide value to the member/prospective
members. Must possess strong listening skills and be able to focus,
paraphrase, and empathize, with others Must possess exceptional
member service and sales skills with an emphasis on exceeding
expectations. Must possess an enthusiastic, positive attitude and
work ethic and genuinely enjoy working with people. Must be a
strong and active member of a service and sales team and believe in
collaboration. Must maintain confidentiality, be security
conscious, and pay close attention to details. To apply to work for
a great organization that provides more than competitive pay and
benefits please complete an application online.
Keywords: UnitedOne Credit Union, Downers Grove , Member Care Center Member Care Specialist (Virtual Teller), Sales , Manitowoc, Illinois
