Bilingual Insurance Customer Service Rep

Company: Allstate - Gomez Insurance Agency
Location: Chicago
Posted on: February 17, 2026

Job Description:

Job Description Job Description As a high-performance agency within a Fortune 100 brand, Allstate-Gomez Insurance Agency prides itself on fostering a fast-paced, goal-oriented environment where team culture is paramount. Here, every team member is recognized, appreciated, and rewarded for their efforts. Our culture emphasizes daily coaching, mutual support, and continuous improvement. We set clear expectations, celebrate wins, and encourage every employee to take initiative, share ideas, and make a meaningful impact. We are looking for a goal-oriented Bilingual Insurance Customer Service Representative to join our dynamic team. This is a phone-based role focused on connecting with prospects, understanding their needs, and delivering customized insurance solutions. First-year earnings of $40,000 to $60,000 Dedicated coaching and mentorship Clear advancement path toward Sales Lead, Sales Manager, or even Agency Owner Supportive and upbeat work environment Recognition for individual and team success If you're coachable, competitive, and passionate about helping people, apply today! Benefits Annual Base Salary Commission Bonus Opportunities Paid Time Off (PTO) Health Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Weekends Off Responsibilities Leverage every client interaction as an opportunity to generate revenue by identifying needs, recommending appropriate coverage, and confidently cross-selling or upselling additional products, while consistently meeting or exceeding individual and team sales goals. Support agency growth by actively requesting referrals and online reviews during service engagements, helping to expand our client base and enhance our reputation in the community. Respond promptly and professionally to inbound customer calls and inquiries Conduct thorough policy reviews to ensure customers have the coverage they need Contribute to the agencys success by helping exceed customer service and retention goals Develop deep expertise in all product lines, coverages, features, and benefits Manage multiple priorities with strong attention to detail and organization Consistently follow up with clients and follow through on all commitments Requirements Spanish-English bilingual Active insurance license is preferred; we will help you obtain one Strong organizational and follow-up skills Self-starter who thrives in a performance-driven environment Comfortable working with goals, metrics, and fast-paced daily expectations

Keywords: Allstate - Gomez Insurance Agency, Downers Grove , Bilingual Insurance Customer Service Rep, Sales , Chicago, Illinois