Patient Service Rep

Company: North American Dental Group
Location: Downers Grove
Posted on: November 17, 2023

Job Description:

Overview
Grove Dental Associates - Downers Grove, IL
Patient Service Representative (In Practice)
Join Us in Transforming the Dental Experience
Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best-providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit.
Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team- assist us in pioneering a new culture of dentistry.
Hours of Operation
Hours & Days vary -
Working 5 days and getting 40 hours -
"Some Saturdays" required - with day off during the week
No Sundays -
Responsibilities
The Role You'll Fill at NADG
Our Patient Service Center is expanding! As a member of our team, you will---

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• Cooperate with patients when receiving a high volume of inbound calls in order to resolve any questions or concerns and work towards timely solutions.
  
• Exhibit understanding when scheduling patients at our practices -and working with them to collect payments on any outstanding accounts.
  
• Frequently utilize a computer system to track, gather information, and troubleshoot the issues raised by our patients.
  
• Comfortably make outbound phone calls in order to update patients and other team members or to obtain needed/missing information from them.
  
  Qualifications
  The Skills We're Looking for
  As an ever-growing dental service organization, we are looking for team members with previous experience and impressive qualifications. These include---
  
  • 
    
  • High School diploma or equivalent.
    
  • Minimum 2 years' experience in a -customer service or call center environment.
    
  • The ability to identify and resolve issues with a sense of urgency while maintaining patient confidentiality.
    
  • Excellent interpersonal, communication, and telephone skills establishing positive relationships.
    
  • A stable employment history (no more than 4 employers in the last 10 years) and history of consistent attendance.
    
  • Dependability, flexibility, and commitment to providing exceptional service for patients.
    
    Benefits Await!
    We take pride in our ability to give our team members all the benefits they deserve. This is why we offer---
    
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    • A comprehensive benefits package including 401k
      
    • Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
      
    • Constant opportunities for career growth and continuing education
      
    • A professional and flexible atmosphere that allows for freedom and individuality - enabling our team to always strive to do what's best for the patient
      
      Ready to Join Our Team?
      
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      • Our team isn't just looking for good members, we're looking for the best of the best and are ready to welcome the perfect candidate to this position. NADG is constantly growing, and we want you to join us on our mission. Stop searching for jobs - apply today and start your career.
        
      • If you are professional and organized yet outgoing, flexible, and energetic, you'll fit right in.
        
      • Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there's a spot for you at our practice. We're excited to hear from you!
        
        Equal Opportunity Employer
        We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.
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Keywords: North American Dental Group, Downers Grove , Patient Service Rep, Sales , Downers Grove, Illinois