Client Services Representative
Company: Internet Brands
Location: Downers Grove
Posted on: May 20, 2023
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Job Description:
As we expand our Client Services team, we are looking for a
full-time Client Services Representative. - This position has a
variety of duties largely centered on telephone support to provide
support to clients seeking assistance with their website.
Responsibilities include handling incoming client calls, chats,
emails, and support tickets from clients seeking assistance with
their website while providing excellent customer service. Tasks
include basic website content updates, photos, e-mail set-up, and
support, etc. Conduct outbound calls regarding client education,
billing, questionnaires, surveys, and/ or approvals. Advise clients
on their overall web presence and upsell on additional products,
when appropriate. Perform quality assurance on client requests and
new product releases. Job Requirements
About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands - is a fully
integrated online media and software services organization focused
on four high-value vertical categories: Health, Automotive, Legal,
and Home/Travel. The company's award-winning consumer websites lead
their categories and serve more than 250 million monthly visitors,
while a full range of web presence offerings has established deep,
long-term relationships with SMB and enterprise clients. Internet
Brands' powerful, proprietary operating platform provides the
flexibility and scalability to fuel the company's continued growth.
Internet Brands is a portfolio company of KKR and Temasek. For more
information, please visit www.internetbrands.com.
Internet Brands and its wholly-owned affiliates are an equal
opportunity employer.
Keywords: Internet Brands, Downers Grove , Client Services Representative, Sales , Downers Grove, Illinois
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