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Customer Service Rep

Company: Aston Carter
Location: Downers Grove
Posted on: September 17, 2022

Job Description:

ONSITE OPPORTUNITYMONDAY - FRIDAY 7AM TO 6PM (MUST BE FLEX BETWEEN THESE HOURS) WILL BE AN 8 HOUR SHIFTOVERTIME IS OFFERED AS WELL Description:Customer Service (60-70 calls per day)Email Communication (30% Email/ 70% phone calls)Excel (Entering data)--- Discuss with customers by telephone or e-mail to provide information about products, to take and/or enter orders, and research customer inquiries. --- Identify, research and resolve customer problems using various tools such as business system, product literature, and internal resources. --- Contact customers to follow up on customer inquiries or to notify them of any planned resolutions to their concerns. --- Maintain order frequency through telephone and/or e-mail. Follow up with inbound inquiries daily and develop a working knowledge of accounts. --- Build rapport and credibility among new customers, including traditional and non- traditional accounts. --- Utilize CRM software with existing and future customers; maintain account details--- Interface with internal resources to communicate customers' requests and concernsSkills:customer, Service, Rep, email, Outlook, SAP, Bachelor, manufacturing, call, center, CSRTop Skills Details:customer Service Rep, email, Outlook, SAP, Bachelor, manufacturing call center, CSRAdditional Skills & Qualifications:Must haves:SAP3-5+ years of customer serviceEmail Communication (Outlook preferred)Excel (just navigating the program for order entry)High School DiplomaStrong decision making and a willingness to learn (someone that says this is out of my job description will not be a good fit)Plus haves:Bachelor DegreeManufacturing Disqualifiers:Someone that does not want to grow within the companyExperience Level:Intermediate Level

About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Downers Grove , Customer Service Rep, Sales , Downers Grove, Illinois

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