Customer Service Representative

Company: KO Business Solutions
Location: Downers Grove
Posted on: June 13, 2022

Job Description:

Job DescriptionKO Business Solutions is proud to be working with our client in Downers Grove, IL who is looking for full-time Customer Service Representatives to provide top-notch customer service support for their customers.Pay rate: $16/hrLocation: Downers Grove, opportunity for a couple work from home days each weekSchedule: Monday - Friday, 8 am - 5 pmPosition Type: Contract to hire Responsibilities:

• Manage onboarding customers and tasks related to onboarding: website edits, pull content, and outbound/outreach efforts to go live or discuss domain transfers.
• Manage time sensitive website updates in a fast-paced environment.
• Perform quality assurance for client websites and new product releases
• Maintain detailed records on client work including communication transactions, problems, actions taken, and issue resolution.
• Handle inbound and outbound calls and provide web knowledge and technical support to clients.Requirements:
  • Excellent verbal and written communication skills.
  • Call Center Experience
  • Technically Savvy
  • High School diplomaPreferred:
    • Knowledge of social media (Facebook for Businesses)
    • Proficient in Microsoft Office.
    • Basic HTML knowledge (Recognition, do not need the ability to write code).
    • Sales experience.Equal Opportunity EmployerKO Business Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.Job Type: Full-time, Contract to Hire #INDHRate of Pay: $16/hr

Keywords: KO Business Solutions, Downers Grove , Customer Service Representative, Sales , Downers Grove, Illinois