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Retail Sales Associate

Company: Harbor Freight Tools
Location: Downers Grove
Posted on: April 6, 2021

Job Description:

Our Associates (part-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates (part-time) are part of a retail team of high-achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate (part-time) position and demonstrate Harbor Freight Tool's Core Principles.

Profit Maximization Consistently exhibit expected behaviors to exceed financial goals
Participate in company programs
Participate in special events


Operational ExecutionProficient in all assigned areas of responsibility
Accurate and timely completion of workload
Adhere to all company policies and procedures


Talent Optimization Exhibit job proficiency and expected behaviors
Contribute to a team atmosphere


Customer ExperienceProvide a helpful customer experience
Ensure items are in-stock
Ensure items are priced right
Maintain a safe, clean, and organized retail store


Success Drivers
Action OrientedIs action oriented and full of energy for the things they see as challenging
Enjoys working hard
Shows initiative


Composure Is calm and professional under pressure
Does not become defensive or irritated


Customer FocusActs with internal and external customers in mind
Understands how operational execution directly affects the customer experience
Establishes and maintains relationships with customers and associates through respectful and effective communication.

Shared Duties
Profit Maximization Adherence to Injury Illness Prevention Program
Assist in execution of Physical Inventory Standard Operating Procedure


Talent OptimizationCommitment to continued learning and self-development
Drive and support teamwork


Operational ExecutionDaily Download review


Customer ExperienceMeet Customer Experience expectationsFriendly
Available
Quick


Execution of store recovery standards
Execution of daily cleaning checklist


Primary DutiesParticipate in:Name Collection
Extended Service Plan Program
Inside Track Club Program
Efficient processing of point of sale transactions
Act as witness for till, safe, and deposit counts
Other duties as assigned



Additional DutiesExecution of:Planograms
Pricing
Display Planner


Execution in accordance with Standard Operating Procedure:Floor First Receiving
Replenishment
Recalibration
Cycle Counts




Experience Retail or Customer Service experience preferred

Education High School graduate/Equivalent preferred

Physical Requirements Ability to communicate with customers and associates in person and via e-mail and telephone.
Ability to intermittently lift, push and/or pull up to 50 pounds.
Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder.
Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.

Availability Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business.
Regular attendance is an essential function of the job.

Keywords: Harbor Freight Tools, Downers Grove , Retail Sales Associate, Sales , Downers Grove, Illinois

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