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Inside Sales Supervisor

Company: Marengo Hampshire Partners, LLC
Location: Downers Grove
Posted on: April 5, 2021

Job Description:

Our client, an industrial distributor, traces its beginnings back to 1926. The company has five stocking locations: Downers Grove, Illinois; Fullerton, California; Shakopee, Minnesota; Ellisville, Missouri; Oakwood Village, Ohio. These facilities have knowledgeable salespeople and support personnel dedicated to serving the customers' needs. Ten area sales engineers are located throughout the region to work with customers' design, manufacturing and purchasing personnel. The role defined This role requires both inbound and outbound inside sales activity. First and foremost handling the reactive orders from existing customers is a priority. Second, upsell to existing customers by identifying additional needs or selling ad-on items and/or product specials. Finally sales calls to qualified prospects and cold calling for new customers is a key part of the role.
This individual is responsible for interfacing with customers prior to and/or after sale. This means developing and maintaining positive customer relations and coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
The Inside Sales Supervisor is responsible for selling corporate products or services through the achievement of opportunity-based sales quotas. This individual will reach business targets through excellent telephone sales and communications skills. She or he will also develop his or her phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Integrity, vision, and passion are essential for this role. Job Description The essential functions include the following:
--- Supervises and directs inside sales personnel. Leads overall direction, coordination, and evaluation.
--- Directs staffing, training, and performance evaluations to develop and improve the inside sales function.
--- Plans, assigns, and directs reactive and proactive inside sales activity and process.
--- Handles orders by mail, telephone, fax, email, or Internet through Pre and Post sales

Pre-Sales Responsibilities
--- Collaborate with Inside Sales Manager and Inside Sales staff to determine necessary strategic sales approaches.
--- Maintain and expand the company's database of prospects.
--- Cold-call prospects that are generated by external sources of leads.
--- Identify decision makers within targeted leads to begin sales process.
--- Penetrate all targeted accounts and radiate sales from within existing client base.
--- Create and deliver qualified opportunities to Inside Sales staff where appropriate.
--- Ensure follow-up by passing leads to Inside Sales staff with calls-to action, dates, complete profile information, sources, and so on.
--- Set up and deliver sales presentations, product/service demonstrations, and other inside sales actions to prospects.
--- Create RFP responses to potential clients.
--- Handle inbound, unsolicited prospect calls and convert them into sales.
--- Overcome objections of prospective customers.
--- Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
--- Enter new customer data and update changes to existing accounts in the corporate database.
--- Appropriately communicate brand identity and corporate position.

Post-Sales Responsibilities
--- Analyze customer inquiries to determine appropriate product literature and pricing schedules, edit orders received for pricing.
--- Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
--- Investigate and troubleshoot customer service issues.
--- Resolve scheduling, shipping or invoicing problems.
--- Determine validity of return claims and scheduling repair resources.
--- Adjust shipping schedules when necessary.
--- Recommend price changes based on company/customer relationship.
--- Recognize and act upon add-on or new business opportunities.
--- Make outbound follow-up calls to existing customers via telephone and email, cross-sell and up-sell.
--- Record all customer activity in CRM.
--- Follow-up on orders to ensure delivery by specified dates.
--- Receive and handle any customer complaints
--- Ensures quotes are handled in a timely manner
--- Maintain customer name and address database
--- Purchase non-stock inventory from identified sources for order fulfillment including follow up activities, expediting, etc.
--- Purchase, expedite, and other related duties for stock inventory as required.
--- Assist other departments within organization to prepare or distribute manuals, product brochures, and technical publications. Experience and skill sets Minimum Qualifications (Education, Experience, Skills)
--- High school diploma or general education degree (GED); or one to three months related experience and /or training; or equivalent combination of education and experience
--- Proficient in MS Office, specifically Excel, Word and PowerPoint
--- Excellent oral/written communication skills
--- Familiar with current product lines and customer base
--- Excellent customer relationship skills
--- Organized with an ability to know reseller activities and status on an ongoing basis.
--- Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to write routine reports and correspondence.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate. Attributes Inside sales leader with the ability to orchestrate both inbound and outbound sales activity, set activity goals, results metrics and motivate others.

Keywords: Marengo Hampshire Partners, LLC, Downers Grove , Inside Sales Supervisor, Sales , Downers Grove, Illinois

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