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Client Service Representative

Company: Valid USA
Location: Downers Grove
Posted on: January 6, 2021

Job Description:

Valid USA is a secure, make-it-happen partner. We are a global company with a market capitalization of more than $1 billion and 6,000 associates worldwide. Our job is to ensure every solution is seamless and secure - whether it's for big data, payment cards, government issued identification, mobile financial services or highly targeted direct marketing campaign management. Whatever our client's needs, they can rest assured that we'll work diligently to deliver a solution that's second to none. Our website is's Downers Grove location is hiring a Client--Service Representative to handle a wide range of customer service duties related to processing incoming client orders, interpreting client needs, data entry of order details, interaction with internal departments regarding the status of customer orders, and related job responsibilities. This is a fast-paced position that requires a great deal of multi-tasking and providing a high level of client service.What will you do?* Process incoming sales orders including order confirmation or follow-up when additional information is needed. * Follow department procedures and protocols for interpreting client needs by transforming client requests into company production orders.* Enter information in corporate data system using automated tools for accurate, efficient processing.* Price orders from contracts, quotations or price lists; gets quotes from sales and/or estimating team as needed.* Process internal orders for testing, R&D, or sample production. * When instructed, use department procedures and system tools to request material procurement, scheduling, data services, printing, production, shipping, billing, etc.* Work with multiple internal departments including Sales professionals, Accounting, Legal, and Production teams ensuring corporate and business protocols are followed and met. * Attend daily meetings with coordinating departments as instructed, providing client, order, or other department input.* Act as a liaison between Sales, production, and clients to ensure client satisfaction.* Follow written procedures, documented training guidelines, or workflows during daily business functions and processes. * Review system entries to meet quality input standards with attention to detail.* Self-review work product against written SOPs (standard operating procedures).* Follow department procedures and protocols, submit changes to production if client requests changes to their ordered product (proofs) during the order or fulfillment process.* Enter data from packing slips or other lists into corporate data system.* Print reports from corporate data system and distribute per department procedures and protocols. * File business documents per department procedures, protocols, and/or general business practices. * Provide general office assistance for paper handling, online documentation storage, scanning, labeling, and/or management assistance.* Coordinate or request shipping services from the Shipping Dept.; follow-up to gain tracking information for client records and/or billing.* Answer customer phone line when assigned, using department procedures/scripts for call resolution. * Assist with corrective action function for customer provided feedback on product quality. * Assist with client visits (i.e.,--audits, plant tours, etc.) including conference room reservations, coordinating assistance from Reception Team, Security Team, refreshments, etc. * Provide office reception back-up upon request. * Perform related job duties as assigned and required.What are we looking for?* High School diploma required; college coursework preferred.* 3-5 years Customer/Client Service experience.* 2+ years office support experience.* Proficiency in MS Office (Word, Excel, Outlook). Share Point experience is a plus but not required.* Strong attendance record or ability to work consistent schedule with prescribed breaks.* Strong communication skills including written (email), phone, and in-person. * Ability to work in a fast-paced environment and juggle many tasks at once. * Manufacturing industry experience is strongly preferred. Plastic card industry is a plus.* Must be able to interpret and explain company/department policies and procedures both verbally and in writing so that documentation is submitted accurately and in a timely fashion.* Must demonstrate a commitment to client satisfaction, service, and quality.* Ability to maintain poise and a service-plus attitude in dealing with clients and to make decisions within established limits to resolve questions and situations that arise.* Excellent organization and follow up skills will be required to handle multiple assignments simultaneously ensuring information is available and completed on schedule.* Must have strong interpersonal skills to interface with broad range of external and internal contacts as well as represent the department on teams and at meetings.* Ability to work with minimal amount of supervision.What we offer:Benefits are effective on the 1st of the month following 30 days of employment and include a choice of 4 medical plan options under Bc/BS, dental, vision, disability and life insurance, 401(k), 2 weeks of vacation, 6 days of paid time off (PTO) and all paid company holidays. #CB

Keywords: Valid USA, Downers Grove , Client Service Representative, Sales , Downers Grove, Illinois

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