Vended Application Consultant - End User Hardware & Diagnostics

Company: Allstate Insurance Company
Location: Chicago
Posted on: May 9, 2025

Job Description:

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us ahead of our customers' evolving needs, from advocating for seat belts and air bags to leading in pricing sophistication, telematics, and device and identity protection.
Job Description
The Vended Application Consultant - End User Hardware & Diagnostics has deep expertise in Nexthink, PowerShell scripting, Graph API, and process automation. They will manage and optimize our desktop environment, ensuring seamless operation and driving automation initiatives.
Preferably, the candidate will be located within commuting distance of Wheeling, IL to access the End User Device Lab as needed for testing and change validation (-1 day/week expected).
Key Responsibilities:

• Design, implement, and maintain desktop solutions using Nexthink, including creating remote actions with PowerShell and Bash, maintaining desktop apps, and developing investigations with NQL.
  
• Identify opportunities for process automation and implement solutions utilizing Microsoft Graph API, Nexthink API, Jamf API, etc.
  
• Develop and maintain PowerShell scripts for automation and process improvements.
  
• Troubleshoot and resolve complex desktop issues, including hands-on troubleshooting in the End User Device Lab.
  
• Collaborate with cross-functional teams to diagnose issues, ensure performance, and improve user satisfaction.
  
• Stay updated with industry trends and technologies.
  
  Qualifications:
  

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• Bachelor's degree in Computer Science, Information Technology, or related field.
  
• Proven experience as a Desktop Engineer or similar role.
  
• Deep expertise in Nexthink, PowerShell scripting, Graph API, and process automation or similar tools.
  
• Strong problem-solving skills and attention to detail.
  
• Excellent communication and teamwork abilities.
  
• Ability to work independently and manage multiple tasks effectively.
  
  Preferred Qualifications:
  
  • 
    
  • Experience with other scripting languages and automation tools.
    
  • Certifications in relevant technologies.
    
  • Knowledge of Agile processes and CICD delivery.
    
    Supervisory Responsibilities
    
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    • This job does not have supervisory duties.
      
      Education & Experience (in lieu)
      
      • 
        
      • An equivalent combination of education and experience may be considered in lieu of formal education requirements.
        
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        Skills & Compensation
        Compensation for this role ranges from $76,200 to $134,550 annually, based on experience and qualifications. The candidate will be required to submit to a background investigation.
        Joining our team offers an opportunity to challenge yourself, develop your skills, and impact the future for the greater good in a flexible, inclusive environment recognized for diversity and inclusion.
        Additional Information
        Allstate generally does not sponsor individuals for employment-based visas for this position.
        We are committed to equal employment opportunity and prohibit discrimination based on race, color, religion, sex, gender identity, sexual orientation, and other protected statuses.
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Keywords: Allstate Insurance Company, Downers Grove , Vended Application Consultant - End User Hardware & Diagnostics, Professions , Chicago, Illinois