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Business Analyst

Company: GTT, LLC
Location: Downers Grove
Posted on: May 27, 2023

Job Description:

Business Analyst - Business Process Team

  • Contract Duration 6 Months

    Job Responsibilities:

    • The Business Analyst -creates process documentation/workflows, knowledge articles, and self-service guidance for IT Services.
    • Collect and document business requirements for project and process improvement/automation efforts.
    • Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.
    • Review information and trends to ensure that the output of processes achieves the desired results and that services meet agreed-upon service levels.
    • Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
    • Identify issues and risks.
    • Bring inconsistencies and problems to the attention of management.
    • Participate in problem resolution.
    • Track major incident management processes and ensure adherence to the process and escalation requirements within the various support and delivery areas.
    • Extract reports and provide a high-level analysis of data for review.
    • The Business Analyst maintains a complete understanding of and adheres to all IT policies and processes.

      Job -Requirements:

      • Previous working experience as a Business Analyst for 3+ years with Small to Medium size companies
      • Rich experience converting manual Processes into Automation or Systems supported Process
      • Able to keep an eye on vision while making iterative steps of improvement.
      • Excellent organizational and time management skills
      • Outstanding communication and presentation skills
      • Critical thinker
      • Creative problem solver
      • Great analytical skills
      • Data-driven approach
      • Scrappy, Self-Starter, Optimist, and able to pull people through
      • Bachelor's degree or relevant job experience

        Required -Systems and Skills Experience:

        • SalesForce or similar Enterprise CRM system.
        • Financial Force or similar PSA system.
        • Greenhouse, Paylocity, or similar HRIS systems.
        • Office Suite: Word, Excel, PowerPoint, OneNote, Teams, SharePoint
        • Diagramming Software: Lucid Chart or similar diagramming tool
        • Azure DevOps Project tracking or other Kanban-based project tracking software
        • Power Automate (Writing processes that are implemented by)
        • Excellent Verbal and Written skills


          • Medical, Vision, and Dental Insurance Plans
          • 401k Retirement Fund

            About the Company:

            • As leading Microsoft Azure, our client is here to make the cloud work optimally for their clients. With 100% focus on Azure, they are the ideal Azure consulting partners for their customer's journey to cloud adoption and optimization with the Microsoft Azure platform. The company's all-in expertise means it has the technical know-how to build innovative solutions and solve the most complex business and technology challenges.
            • The enterprise and mid-market businesses this company partners with need your help to build and create new Azure-based solutions. Come put your thumbprint on this company's story. As a rapidly growing company, they are looking for the brightest minds to share in its exciting future


Keywords: GTT, LLC, Downers Grove , Business Analyst, Professions , Downers Grove, Illinois

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