Business Support Analyst
Company: EMCOR Group Inc.
Location: Downers Grove
Posted on: January 26, 2023
EMCOR Building Services (EBS), a division of EMCOR Group, Inc.,
is responsible for the care and maintenance of facilities of every
conceivable type across national portfolios, in both the public and
private sectors. With unmatched experience, broad geographic reach,
and local execution, EBS plans, installs, operates, and maintains
the sophisticated systems that create facility environments. Our
business is composed of over 9,000 skilled employees across EMCOR
Mechanical Services, EMCOR Facilities Services, EMCOR Government
Services, and MOR PPM. Job Title: -Business Support Analyst -Job
Summary: EMCOR Mechanical Services has an immediate need for a
Business Support Analyst in Downers Grove, IL who will assist in
software implementations and provide support and training
primarily, but not limited to, COINS (Accounting, Service
Management, and Job Costing) software, as well as related mobile
applications.Essential Duties and Responsibilities:
- Works with a team to provide advanced support and training for
existing software application and assists in new implementations,
primarily but not limited to the COINS ERP system.
- Performs system configuration and testing for new
implementations, as well as for system upgrades and
- Performs end user support by diagnosing issues, responding to
queries, and finding root cause and solutions, then recording
findings in the help desk ticket tracking software.
- Develop training material and documentation to share with end
users and communicate relative system changes and
- Communicates status of open actions to project leads/IT
management and key business users.
- Assists in maintaining user logins, passwords, and access
within the established security guidelines.
- Devises or modifies procedures to solve business problems
considering computer systems capabilities and desired results.
- Frequently interacts and follows up with internal customers,
support team, and software vendor(s) as required in
problem-solving, testing, and implementations.
- Travel as required in support of the operating companies in
order to gain a more intimate knowledge of business operations,
assist in software implementations, and train end users.
- Transfers knowledge and trains users and other members of IT on
best use of feature/functions available in supported
- Three (3+) years work experience with COINS or other HVAC
Service / Construction industry related software
- Four (4) year college degree and/or equivalent work
- Experience supporting the some or all of the following modules:
Job Cost, AR, A/P, Contract Billing, Work Order Management, HR and
- Experience with Data Extraction and Report Writing tools such
as Microsoft Access, Crystal Reports or similar software
- Excellent analytical, documentation, and communication skills,
self motivated, strong interpersonal skills and the ability to
manage several simultaneous tasks using good time managementWe
offer our employees a competitive salary and comprehensive benefits
package and are always looking for individuals with the talent and
skills required to contribute to our continued growth and success.
Keywords: EMCOR Group Inc., Downers Grove , Business Support Analyst, Professions , Downers Grove, Illinois
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