Customer Service Administrator- Distribution
Company: Hirose Electric
Location: Downers Grove
Posted on: January 19, 2023
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Job Description:
Description:
POSITION SUMMARY Reporting to the Customer Service Supervisor -
Distribution. Shall provide excellent customer service and
administrative support for distributor customer accounts. Hirose is
a manufacturing company, and this is a business-to-business
customer support role. Account management of established customers
with no sales goal. Workload is primarily data management through
our ERP system and e-mail management via Outlook. ESSENTIAL
RESPONSIBILITIES Core duties and responsibilities include the
following. Other duties may be assigned. 1. Manage and support
customer accounts as required or requested by customer and/or sales
team. 2. As required or requested, provide information to customer
and/or sales team to include but not limited to: a. Purchase order
receipt confirmations b. Shipment/delivery confirmations/tracking
numbers c. Stock checks d. Open order reports e. Expedite status f.
Documents such as shipping notices, commercial invoices, packing
list 3. Utilize customer portals as needed to download customer
PO's or Shipping Schedule's and upload order confirmations ensuring
all information is updated and accurate. 4. Receive and distribute
customer documents such as supplier manuals, quality manuals,
shipment routing guides, etc. ensuring all pertinent parties are
aware of the latest revision and changes for these documents. 5.
Receive and/or retrieve customer purchase orders and enter into ERP
system accurately and in a timely manner and ensuring requested
delivery dates, and lead times meet quote or contract/agreement
guidelines. 6. Review customer demand and our inventory/PO's, and
coordinate internally making sure that customer's demands can be
met. 7. Maintain and update open customer order in the ERP system
to meet customers expedite, pull-in, push-out, cancellation,
increase and/or reduction requests and coordinate with other
departments as applicable making sure to follow set policies,
procedures, and/or contract agreements. 8. Maintain and update
customer data tables in the ERP system such as part number cross
reference table. 9. PIC for customer requested RMA's. a. Work with
applicable departments such as Operations and Quality Control to
research and gather appropriate information. b. Provide regular and
accurate status to customer to completion. 10. Responsible for
coordinating all quote related activities for distribution accounts
a. Review RFQ's to determine if special pricing is warranted. b.
Research all previous quote history and use as guideline to
establish pricing. c. Conference with Sales Team, escalating to the
appropriate management level, to customize quote proposals based on
quote history. d. Interface with corporate counterpart to obtain
special cost/pricing as required. e. Ensure approvals are obtained
in accordance with management direction and established policies &
procedures. f. Ensure to work/coordinate with the OEM Pricing
Administrator when RFQ's are in support of OEM accounts via
distribution channels. 11. Update of price/cost/quote databases and
ensure accuracy of information entered. 12. Interface with reps and
distributors and act as central contact with sales management in
price negotiations. 13. Interface internally with purchasing to
resolve pricing and gross margin issues. 14. Finalize quotes in a
timely manner, meeting all required deadlines and distributing to
all applicable parties. 15. Document management such as quotes
issued, cost references, pricing contracts, etc., both in paper and
electronic form. COMMUNICATION, INTERFACE, TEAMWORK
Requirements:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Keywords: Hirose Electric, Downers Grove , Customer Service Administrator- Distribution, Professions , Downers Grove, Illinois
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