Logistics Site Manager
Location: Downers Grove
Posted on: November 19, 2021
About the Role
We're looking for a people-focused leader and experienced
operations specialist to lead one of our DashMart facilities.
DashMart is a new convenience and grocery store from DoorDash,
focused on delivering household essentials, favorite snacks, and
light groceries right to our customers' doorsteps on-demand. In
this role, you'll manage one of our 5-10k sq ft grocery/convenience
warehouses, the local warehouse operating team, and be responsible
for ensuring we maintain high quality for our customers.
What You'll Do:
- Lead: Recruit, lead, coach & retain a high-performing team of
Shift Leads (3+) and Operations Associates (6+). Set your team up
for success to work safely and productively. As a leader, you will
be responsible for building a strong, positive culture and will be
accountable for driving strong employee satisfaction scores. You'll
partner with your Shift Leads to effectively delegate daily tasks
and ensure high performance from your team.
- Own: You will own the day-to-day operations of one of our
DashMart warehouses, ensuring the site processes run smoothly,
efficiently and safely. You'll own scheduling and be responsible
for managing a labor budget. You will be responsible for ensuring
your warehouse meets site-level metric goals.
- Delight customers: Lead your team in providing our customers
with the best possible experience on each and every order. You will
be responsible for maintaining key quality metrics including order
accuracy and fulfillment speed. Work cross-functionally with
central teams including our inventory and training teams to provide
your team with the tools and resources to achieve this
- Strategize: Use data to identify pain-points or areas of
inefficiency within our warehouse and current processes. Design,
build and execute process improvement projects to improve our
warehouse operations, quality metrics, and the employee
- You're a proven leader. You have managed high-performance teams
of 10+ employees
- You act like an owner. You do what it takes to support a 24/7
business across multiple shifts. You're excited to have ownership
over a new and rapidly growing business.
- You solve problems from first principles. You're excited to
solve problems in innovative ways, and you resist "this is how it's
always been done" thinking.
- You're unafraid of ambiguity. Rapid change and learning is
exciting to you, and you thrive in ambiguous, startup
- You're analytical. You let data win arguments. You are a
data-first problem solver and you have experience using Excel or
Google Sheets to analyze data, including using basic formulas and
creating pivot tables.
- You have 3+ years' experience: In Operations, Warehouse
Logistics, Retail Management, Fulfillment, or related
- You have 1+ years of experience managing a team
- You have a bachelors or associates degree
- You have flexibility in your schedule. As the leader of the
site, you will need to ensure your team and the site is fully
supported, requiring some late night and weekend availability.
At DoorDash, our mission to empower local economies shapes how our
team members move quickly and always learn and reiterate to support
merchants, Dashers and the communities we serve. We are a
technology and logistics company that started with door-to-door
delivery, and we are looking for team members who can help us go
from a company that is known for delivering food to a company
that-- people turn to for any and all goods. Read more on the
DoorDash website, the DoorDash blog, the DoorDash Engineering blog,
and the DoorDash Careers page.
DoorDash is growing rapidly and changing constantly, which gives
our team members the opportunity to share their unique
perspectives, solve new challenges, and own their careers. Our
leaders seek the truth and welcome big, hairy, audacious questions.
We are grounded in our company values, and we make intentional
decisions that are both logical and display empathy for our range
of users-from Dashers to Merchants to Customers.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles
Fair Chance Initiative for Hiring Ordinance, and any other state or
local hiring regulations, we will consider for employment any
qualified applicant, including those with arrest and conviction
records, in a manner consistent with the applicable regulation.
We're committed to supporting employees' happiness, healthiness,
and overall well-being by providing comprehensive benefits and
perks including premium healthcare, wellness expense reimbursement,
paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive
community within our company, industry, and cities. That's why we
hire and cultivate diverse teams of people from all backgrounds,
experiences, and perspectives. We believe that true innovation
happens when everyone has room at the table and the tools,
resources, and opportunity to excel.--
Statement of Non-Discrimination: In keeping with our beliefs and
goals, no employee or applicant will face discrimination or
harassment based on: race, color, ancestry, national origin,
religion, age, gender, marital/domestic partner status, sexual
orientation, gender identity or expression, disability status, or
veteran status. Above and beyond discrimination and harassment
based on "protected categories," we also strive to prevent other
subtler forms of inappropriate behavior (i.e., stereotyping) from
ever gaining a foothold in our office. Whether blatant or hidden,
barriers to success have no place at DoorDash. We value a diverse
workforce - people who identify as women, non-binary or gender
non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black
or African American, Hispanic or Latinx, Native Hawaiian or Other
Pacific Islander, differently-abled, caretakers and parents, and
veterans are strongly encouraged to apply. Thank you to the Level
Playing Field Institute for this statement of
If you need any accommodations, please inform your recruiting
contact upon initial connection.
Keywords: Doordash, Downers Grove , Logistics Site Manager, Professions , Downers Grove, Illinois
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