Fire Protection Service Coordinator
Company: TD Garden
Location: Downers Grove
Posted on: April 6, 2021
|
|
Job Description:
Job Title: Fire Protection Service Coordinator About Us:
Shambaugh & Son L.P., a wholly-owned indirect subsidiary of EMCOR
Group, Inc., is a customer-driven, single-source, self-performing
construction/engineering firm. We specialize in the Design-Build
method of construction resulting in fast-track delivery of the
project improvements to our customers. We are one of the largest
specialty contractors in the U.S. and the only one with all eight
M.E.P (Mechanical, Electrical, Process, Automation, Refrigeration,
HVAC, Plumbing, and Fire Protection) design and installation
capabilities in-house. We perform more than $800 million of
construction projects per year with over 2,700 employees throughout
50 states from our home office in Fort Wayne, Indiana. Job Summary:
You will be responsible for performing a wide variety of customer
service/dispatching and administrative duties required to bill,
receive, screen, record, prioritize, assign, and close customer
requests for technical support and inspections. Essential Duties
and Responsibilities: * Responsible for the scheduling, billing and
dispatch of Inspectors* Including scheduling lifts and rental
equipment needed for jobs * Complete new hire paperwork with
Journeyperson and Apprentices* Update state licenses, new licenses
and renewals* Distribute safety training videos, cards and any pre
tasks* Responsible for ordering/distributing/scheduling
evaluations, actions slips, lessons, class cards, and tool buckets
for Apprentices* Use Job Track to update hires, fires, lay-offs,
Foreman contact updates, run reports, phones, tablets, background
checks, drug screens and time sheets* Schedule airline flights and
rentals for Superintendents* Receive customer requests for service
in a professional manner, obtaining needed information to dispatch
the calls efficiently* Work with Journeyperson and Apprentices
during new hire paperwork* Enter service request information in the
service system while customer is on the phone and provide
reasonable estimated time of arrival (i.e. morning or afternoon)*
Review the accounts receivable status while the customer is on the
phone and secure payment if account is past due (involve Supervisor
when needed)* Utilize the automated schedule functionality and
assign the service call to the optimal technician based on skills,
territories, customer preferred technician (if applicable),
availability of the technician, service contract response time
criticality of the call and proximity to the customer* Responsible
for creation of the service request through service completion
proactively escalating issues to the Technician Supervisor and
Technician* Reassign work as needed to manage customer's
expectations, making judgements based on current workloads and
priorities* Field customer complaints and attempt to resolve*
Validate technicians debrief information and perform invoicing
transactions daily/weekly* Follow the company endorsed business
process and best practices for dispatch and make recommendations on
dispatch system/process improvements* Maintain document retention
strategy for retaining hard and electronic copies of service
acknowledgements, work orders, and inspection reports* Maintain
confidentiality of customer and employer information at all times*
Perform other duties as directed Qualifications: * This position
requires a proficiency in computer usage above basic Microsoft
Office & Windows Skills* At least 1 year of scheduling or
dispatching experience* Dispatching or scheduling experience with
Technicians, Project Managers, HVAC, etc. preferred* Proven
experience in multi-tasking and doing several difficult tasks at
once - incoming calls, scheduling, internal personnel, emails,
tracking down information, etc.* Ability to proficiently use
Microsoft Word, Excel PowerPoint, etc.* Must be organized,
self-motivated and a strong work ethic* Professionalism in email
and over the phone We offer our employees a competitive salary and
comprehensive benefits package and are always looking for
individuals with the talent and skills required to contribute to
our continued growth and success. Equal Opportunity
Employer/Veterans/Disabled Shambaugh is deeply committed to a
policy of equal employment opportunity for all its job applicants
and employees. We seek to employ qualified persons in all job
classifications and to administer all personnel actions affecting
our employees without discrimination on the basis of race, color,
religion, sex, pregnancy, age, national origin, sexual orientation,
gender identity, political ideology, ancestry, or genetic
information. Individuals with a disability, disabled and other
protected veterans and any other characteristic protected by
applicable law will be given the fullest consideration for
employment in positions for which they are qualified. We also are
committed to making reasonable accommodations for qualified
individuals with a disability as well as abiding by any and all
state and local laws, which in addition to the above prohibit
discrimination in any form.
Keywords: TD Garden, Downers Grove , Fire Protection Service Coordinator, Professions , Downers Grove, Illinois
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Professions JobsRegional Class A CDL Drivers Description: Job Description: Regional REGIONAL, DEDICATED DRIVING POSITIONS Call 877-920-6820 or apply online below today. Join us as we expand Premier Transportation Company: Premier Transportation Location: Mishawaka Posted on: 04/12/2021 Class A CDL Drivers - No Touch Regional Description: br br NO TOUCH Regional br br REGIONAL, DEDICATED DRIVING POSITIONS br br br Call Recruiting at 877-920-6820. br We are currently hiring Regional Class A CDL Drivers making Company: Premier Transportation Location: Mishawaka Posted on: 04/12/2021 CDL A REGIONAL TRUCK DRIVERS! $1500 & OUT 2-3 DAYS A WEEK AVG! Description: br br CDL A REGIONAL TRUCK DRIVERS 1500 OUT 2-3 DAYS A WEEK AVG br br br Apply Online Below br or br Call 844 432-2038 today br br POSITION DETAILS br ul li 80,000 annually (more...) Company: K-limited Location: Mishawaka Posted on: 04/12/2021 OTR CDL-A Drivers: $70,000yr+ with Guaranteed Weekly Pay Description: Boosting Pay to 54 CPM and Guaranteed 1350 Per Week Minimum Weekly Guarantee of 1350 is not eligible for routes that are home every weekendYou'll Earn 65,000- 70,000 Plus Yearly Orientation held every (more...) Company: K&B Transportation Location: Mishawaka Posted on: 04/12/2021 Building Maintenance-Mishawaka Description: Building MaintenanceAre you looking for steady hours and weekly paychecks Manpower has an immediate opening for a janitorial/maintenance position in at a local apartment Company: Manpower Location: Mishawaka Posted on: 04/12/2021 CDL-A Truck Driver Description: Call our recruiters today br br You're Family HereDrive Nussbaum br Our Values Put You-Center br Here at Nussbaum, it is our mission to honor God by impacting the lives of our employees, vendors, (more...) Company: Nussbaum Location: Mishawaka Posted on: 04/12/2021 Intermodal Class A CDL Owner Operators Home Daily - No Nights Description: br br At ARL Transport, our first customer is YOU You choose your desired home time, miles, and areas you prefer to drive. We have consistent freight available to suit your needs. On average, owner (more...) Company: ARL Transport LLC/MIA Safety Location: Mishawaka Posted on: 04/12/2021 Driver Home Daily Description: Call 888 990-7181 to get your wheels rollin' today br br br Licensed Class A CDL Drivers Wanted Enjoy a LOCAL route that will bring you home every Company: JRayl Transport Location: Mishawaka Posted on: 04/12/2021 OTR CDL-A Tanker Owner Operators Description: During these uncertain times, Truck Drivers are an essential part to delivering and shipping supplies across the country. Fort Transfer continues to stand with these heroes on the front lines, and would (more...) Company: Fort Transfer Location: Mishawaka Posted on: 04/12/2021 Lease Purchase & Owner Operators - Solos Wanted Description: Solo opportunities now available br br CRST, The Transportation Solution: Trucking Industry's Best Van Lease Program Lease Purchase Owner Operators - Solos Wanted br Choose Your Own Path CRST (more...) Company: CRST Asset Light Van Location: Mishawaka Posted on: 04/12/2021 |