Loan Processing Analyst (LO)
Company: PNC Financial Services Group
Location: Downers Grove
Posted on: February 24, 2021
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Job Description:
Job DescriptionJob Profile Position Overview At PNC, our people
are our greatest differentiator and competitive advantage in the
markets we serve. We are all united in delivering the best
experience for our customers. As a Loan Processing Analyst within
PNC's Retail Lending Services organization, you will be based in
Downers Grove, IL, Jacksonville, FL, Pittsburgh, PA or a remote
location may be considered. Job Description * Processes, analyzes
and verifies submitted individual credit and income documents to
ensure that varied and complex residential loan applications are
complete. * Manages customer experience throughout the origination
process. Ensures compliance with established policies and
procedures. Partners with internal and/or external partners to
route communications, documents, or other action items to complete
transactions. Identifies and may address exceptions; escalates
appropriately. * Manages the review and processing of residential
loan information of varying complexity, including loan applications
and credit documents. Prepares and forwards documents to
appropriate parties. * Verifies all required borrower documents are
collected and acceptable under the firm's policies and procedures;
ensures these documents have been received. * Provides responses
and documentation for inquiries and ad hoc requests. Completes
research. Provides feedback on workflow and work received.
Recommends best practices to team members. May participate in
projects and initiatives. PNC Employees take pride in our
reputation and to continue building upon that we expect our
employees to be: * Customer Focused - Knowledgeable of the values
and practices that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions. * Managing
Risk - Assessing and effectively managing all of the risks
associated with their business objectives and activities to ensure
they adhere to and support PNC's Enterprise Risk Management
Framework. Competencies Accuracy and Attention to Detail -
Understanding of the necessity and value of accuracy and attention
to detail; ability to process information with high levels of
accuracy. Decision Making and Critical Thinking - Understanding of
the issues related to the decision-making process; ability to
analyze situations fully and accurately, and reach productive
decisions. Effective Communications - Understanding of effective
communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors. Flexibility and Adaptability - Knowledge
of successful approaches, tools, and techniques for dealing with
changes and adapting to a changing environment; ability to adapt as
needed. Influencing - Knowledge of effective influencing tactics
and strategies; ability to impact decisions within and outside own
organization. Managing Multiple Priorities - Ability to manage
multiple concurrent objectives, projects, groups, or activities,
making effective judgments as to prioritizing and time allocation.
Operational Functions - Knowledge of major functional processes and
associated operating requirements; ability to apply this knowledge
appropriately to diverse situations. Problem Management Process -
Knowledge of and ability to bring a reported problem to successful
resolution. Products and Services - Knowledge of major products and
services and product and service groups; ability to apply this
knowledge appropriately to diverse situations. Work Experience
Roles at this level typically require an Associates or equivalent
degree as well as related experience or product knowledge to
accomplish primary duties. Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education and
experience (including military service) may be considered.
Education No Degree Disability Accommodations Statement: The PNC
workplace is inclusive and supportive of individual needs. If you
have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET. Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law. California Residents Refer to
the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC Financial Services Group, Downers Grove , Loan Processing Analyst (LO), Professions , Downers Grove, Illinois
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