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Desktop Support Technician

Company: eXcell, a division of CompuCom Systems, Inc.
Location: Downers Grove
Posted on: February 22, 2021

Job Description:

Take your career to the next level with e X cell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution.* * * Contract to Hire Opportunity! * * * We are seeking an experienced Desktop Support Technician to support 2 sites in Downers Grove, IL. Will be supporting mid-level users to C-level execs.

  • Repair, test, image, and clean PCs, laptop, monitors, printers, and other related hardware
  • Maintain, analyze, and troubleshoot software and computer peripherals
  • Set up, configure, and add all hardware
  • Install, move, add, and change - large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention
  • Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment
  • Perform backup, recovery, and security procedures both planned or during emergency
  • Follow established procedures to detect, diagnose, and accurately report outages of critical site applications
  • Assist with diagnoses of network hardware and performance problems
  • Perform approved installation, configuration, and maintenance of physical network
  • Perform network system administration tasks both planned or during emergency
  • Back up and burn end user data
  • Assist in developing and documenting improvements to current processes
  • Assist other coworkers in resolution of end users technical issues across the program
  • Assist Site Leader in the execution of established processes and escalations Qualifications:
    • 3+ years experience supporting PC hardware and software, server, and network equipment
    • MAC support experience a plus
    • CompTIA A+ and/or Net+ would be nice to have
    • Experience working in an enterprise environment
    • Experience with asset management
    • Ability to handle multiple projects
    • Comfortable with face to face interactions, as will be required to provide technical support to end users in person at the customer site
    • Energetic, professional, heads-down, social, and process-driven W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell Supports Equal Employment Opportunity** e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice

Keywords: eXcell, a division of CompuCom Systems, Inc., Downers Grove , Desktop Support Technician, Professions , Downers Grove, Illinois

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