Desktop Support Technician

Company: eXcell, a division of CompuCom Systems, Inc.
Location: Downers Grove
Posted on: February 22, 2021

Job Description:

Take your career to the next level with e X cell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution.* * * Contract to Hire Opportunity! * * * We are seeking an experienced Desktop Support Technician to support 2 sites in Downers Grove, IL. Will be supporting mid-level users to C-level execs.

• Repair, test, image, and clean PCs, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals
• Set up, configure, and add all hardware
• Install, move, add, and change - large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention
• Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outages of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration tasks both planned or during emergency
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users technical issues across the program
• Assist Site Leader in the execution of established processes and escalations Qualifications:
  • 3+ years experience supporting PC hardware and software, server, and network equipment
  • MAC support experience a plus
  • CompTIA A+ and/or Net+ would be nice to have
  • Experience working in an enterprise environment
  • Experience with asset management
  • Ability to handle multiple projects
  • Comfortable with face to face interactions, as will be required to provide technical support to end users in person at the customer site
  • Energetic, professional, heads-down, social, and process-driven W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell Supports Equal Employment Opportunity** e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice

Keywords: eXcell, a division of CompuCom Systems, Inc., Downers Grove , Desktop Support Technician, Professions , Downers Grove, Illinois