Front Desk Supervisor

Company: Hyatt Hotels Corporation
Location: Chicago
Posted on: June 1, 2025

Job Description:

Seeking an engaging, outgoing, and detail-oriented Front Office Supervisor for IMMEDIATE HIRE to lead our ROCKSTAR TEAM. If you have a passion for the hospitality industry and are looking to grow your career, APPLY NOW to this exciting opportunity!
About Us: Our TEAM culture motivates and encourages each member to achieve "MORE" in daily life and prosper in their careers with a company that values them. We hope each day you find new reasons to love what you do!
T.E.A.M = Together Everyone Achieves More
About the Role: As Front Office Supervisor, you will play a crucial role in mentoring our innovative TEAM, delivering upscale customer service, and ensuring unforgettable guest experiences.
* Must be able to work mornings, evenings, weekends, and holidays.
Advancement Opportunities and Professional Career Path:
Are you looking to establish your roots, be part of a TEAM that feels like family, and grow your career within a prospering establishment that invests in its staff?
Our Management Development Program is designed to elevate your career! It takes top talent and helps create future leaders, with potential management opportunities in less than a year. What's Your More?

• 
  
• Health/Dental/Vision/Life/Voluntary Insurance
  
• Management Development Program
  
• TEAM and Travel Discounts
  
• Vacation/Wellness/Holiday Pay
  
• Referral Bonus Program
  
• Employee of the Month
  
• Employee Discount Parking
  
• Convenient location near multiple transportation stations for easy commuting
  
  Full-time positions include benefits such as time off, travel discounts, medical, and other insurance options.
  Travel discounts are available across multiple brands and locations worldwide, including F&B discounts, allowing you to relax, visit family, or explore the world!
  Responsibilities:
  
  • 
    
  • Manage front office operations, including guest service, brand standards, room availability, cost controls, profitability, systems management, department management, policy enforcement, and meetings.
    
  • Monitor and support team performance, provide training, coaching, evaluation, and rewards. Assist with scheduling and reviews.
    
  • Review guest satisfaction scores and implement improvements.
    
  • Greet guests, respond to inquiries, resolve issues promptly, and ensure guest satisfaction.
    
    Requirements:
    
    • 
      
    • 1-2 years supervisory experience in a Hyatt or luxury hotel environment.
      
    • Two-year college degree or equivalent hospitality experience.
      
    • Proficiency in Microsoft Office and hotel management platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
      
    • Fluent in English; additional languages, especially Spanish, are a plus.
      
    • Excellent communication, leadership, and interpersonal skills.
      
    • High energy, positive attitude, and motivation skills.
      
    • Reliable, capable of multitasking, and able to work under pressure.
      
    • Must be available to work varied hours, including nights, weekends, and holidays.
      
      * Pay rate is $21 per hour.
      This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations.
      Hotel Locations: Saint Augustine, Bunkhouse Hotels - Houston, TX, US; The Seabird Ocean Resort and Spa - Oceanside, CA, US
      Our family is always growing. Want to stay informed?
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Keywords: Hyatt Hotels Corporation, Downers Grove , Front Desk Supervisor, Other , Chicago, Illinois