Coord Resale Shop
Company: Advocate Health
Location: Downers Grove
Posted on: September 20, 2023
Job Description:
Major Responsibilities:
- Orient,train new volunteers, and re-train volunteers as
appropriate to new procedures. Schedule volunteers on a weekly
basis. Under the direction of the Supervisor, assign and delegate
tasks to volunteers.
- 3)Ensure all volunteers are held accountable for all policies
and Behaviors of Excellence.
- 1)Assist with the training of volunteers in order to provide
continuous efficient service during hours of operation. Update the
volunteers on hospital policies and store procedures.
- 2)Maintain appropriate volunteer staffing levels. Provide input
to Supervisor on staffing issues in a timely manner.
- Assures merchandise is priced accurately and for maximum sales
potential by verifying volunteers appropriately pricing
items/donations. Continually observe resale market to assure
competitive pricing for maximum sales potential.
- 4) Create store displays and maintain the two display cases in
the hospital.
- 1) Accountable for competitively pricing jewelry, antiques and
any items researched following established policies and procedures
according to the current resale market.
- 2) Coordinate the pulling of, out of code, merchandise. Make
decisions whether items should be re-priced or donated.
- 3) Utilize space in an efficient manner and in compliance with
safety and fire codes
- Use Microsoft Office programs to maintain working shop lists.
These include, but are not limited to, schedule, flyers, store
signage, pricing sheets and pull sheets. Maintain all additional
lists necessary to perform duties.
- 6) Take pictures, process into the computer and create
storyboards to market the shop.
- 1) Update and make corrections to the volunteer manual and
Standard Operating Procedure manual under the direction of the
Supervisor.
- 2) Assist with clerical duties as assigned by Resale Shop
Supervisor.
- 3) Maintain current lists of customers and volunteers. These
include, but are not limited to, birthday club, customer and
volunteer email lists.
- 4) Work with Public Affairs and Marketing to promote the shop
with media marketing. Ensure weekly signs are posted and 1/2 price
sales advertised.
- 5)Create email blasts to customers and volunteers using
Constant Contact. Promote the shop in the Chamber activities
calendar.
- Accountable for all cash register and credit card machine
transactions. Stay on track with the marketing and sales goals and
objectives which are established annually.
- 1) Responsible for counting down and balancing the register and
credit card transactions.
- 2) Responsible for keeping coinage and currency on hand.
- Demonstrate a commitment to Behaviors of Excellence to satisfy
customer's needs and to exceed customers' expectations.
- 1) Maintain good relationships with customers, patients and
volunteers. Handle all complaints and incidents as they occur.
Document as appropriate.
- 2) Support Supervisor in maintaining a high level of customer
service and professionalism at all times
- 3) Fill in at register whenever staffing is short. Help at
register to speed up service and assure customer satisfaction.
Follow the Behaviors of Excellence when dealing with customer
complaints and always use Service Recovery appropriately.
- Other Responsibilities
- 1)Collaborate with Supervisor and AGSH associates to maintain
adequate building maintenance. This includes, but not limited to,
roof, gutters, three furnaces, annual septic and sump pump
maintenance, housekeeping, interior and exterior maintenance, pest
control and monitoring the parking lot for safety.
- 2) Order supplies for shop and office. Other duties as
assigned.
- 3) Assure shelving and display pieces are properly
maintained.
- 4) Maintain a safe working environment with attention to health
and safety issues for volunteers and customers.
Education/Experience Required:
- High school diploma 3 years clerical/ administrative assistant
experience Resale and/or volunteer supervisory experience
preferred
Knowledge, Skills & Abilities Required:
- Proficient in Word. Knowledgeable in Excel and Access Basic
understanding of Constant Contact Experience with cash register and
credit card transactions
- None
Physicial Requirements and Working Conditions:
- On call as needed 6 day coverage Up to 9 hour shifts Occasional
travel Ability to lift 30 pounds Stairs, multiple times per
day
This job description indicates the general nature and level of work
expected of the incumbent. It is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
required of the incumbent. Incumbent may be required to perform
other related duties.
Keywords: Advocate Health, Downers Grove , Coord Resale Shop, Other , Downers Grove, Illinois
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