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Company: Cooper's Hawk Winery
Location: Downers Grove
Posted on: May 28, 2023

Job Description:

Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild - Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!The Cooper's Hawk Host provides the initial greeting to our Guests by assisting with reservations, seating, and escorting Guests to their table. Excellent communication among the Host team is essential to ensure a positive experience for our Cooper's Hawk Guests.What You'll DoGreet all Guests with hospitality and friendliness.Execute professional and informed phone skills when answering guest phone calls/inquiriesEngage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner; educate Guest on Barrel Reserve wine while escorting to the tableSupervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize trafficManage special seating requests of guests consistent with table availabilityAssists with the duties of Servers and Service Assistants as needed to maintain service effectiveness and efficiencyComplete necessary side work during non-busy hoursMaintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experienceFollow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelinesMaintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbookPerform other duties as assigned What You'll NeedMust represent Cooper's Hawk ValuesMust be at least 18 years of ageAn individual that thrives in a team-based environmentHas a passion for guest service and hospitality-focusedAbility to multi-task and work calmly and effectively under pressure, in a fast-paced environmentAbility to lift and carry up to 40 lbs.Ability to stand and walk up to 10 hours per shiftAbility to exert fast-paced mobility for periods of up to 6 hours in lengthAbility to perform essential functions to Cooper's Hawk standards with reasonable accommodationAbility to work flexible shifts and schedules, inclusive of weekends and some holidaysMust be able to read, write and understand EnglishCooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk.Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

Keywords: Cooper's Hawk Winery, Downers Grove , Host, Other , Downers Grove, Illinois

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