Customer Service Representative

Company: Kemper
Location: Downers Grove
Posted on: March 16, 2023

Job Description:

Location(s)Downers Grove ILDetailsKemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.Position Summary:We are seeking a Customer Service Representative to work in our Downers Grove IL office. Our customer service team is the front line for assisting our brokers and providing the best service possible to our mutual insureds. The team consists of insurance professionals who are knowledgeable and empowered to take action.Hours:Training hours for this position are 8:00am to 5:00pm Monday - Friday.The normal working hours vary from 8:00am to 8:00pm Monday - Friday with rotating Saturday shifts.Position Responsibilities:Answer a high volume of calls from policy holders.Receive incoming calls and assisting with first notice of loss claims.Take payments and answer billing questions via phone.This position is a hybrid position and will be onsite at least one day a week. Located in our Downers Grove location.Position Qualifications:1 year of customer service experience preferred.High School or GED diploma required.Proficient in MS Office - Word, Excel, and Outlook.Previous insurance carrier, agency or call center experience a plus.Bilingual in Spanish preferred.Excellent communication skills.Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.#IN-CSIA

Keywords: Kemper, Downers Grove , Customer Service Representative, Other , Downers Grove, Illinois