Customer Service Representative
Company: Kemper
Location: Downers Grove
Posted on: March 16, 2023
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Job Description:
Location(s)Downers Grove ILDetailsKemper is one of the nation's
leading specialized insurers. Our success is a direct reflection of
the talented and diverse people who make a positive difference in
the lives of our customers every day. We believe a high-performing
culture, valuable opportunities for personal development and
professional challenge, and a healthy work-life balance can be
highly motivating and productive.Kemper's products and services are
making a real difference to our customers, who have unique and
evolving needs. By joining our team, you are helping to provide an
experience to our stakeholders that delivers on our
promises.Position Summary:We are seeking a Customer Service
Representative to work in our Downers Grove IL office. Our customer
service team is the front line for assisting our brokers and
providing the best service possible to our mutual insureds. The
team consists of insurance professionals who are knowledgeable and
empowered to take action.Hours:Training hours for this position are
8:00am to 5:00pm Monday - Friday.The normal working hours vary from
8:00am to 8:00pm Monday - Friday with rotating Saturday
shifts.Position Responsibilities:Answer a high volume of calls from
policy holders.Receive incoming calls and assisting with first
notice of loss claims.Take payments and answer billing questions
via phone.This position is a hybrid position and will be onsite at
least one day a week. Located in our Downers Grove
location.Position Qualifications:1 year of customer service
experience preferred.High School or GED diploma required.Proficient
in MS Office - Word, Excel, and Outlook.Previous insurance carrier,
agency or call center experience a plus.Bilingual in Spanish
preferred.Excellent communication skills.Kemper is proud to be an
equal opportunity employer. All applicants will be considered for
employment without attention to race, color, religion, sex, sexual
orientation, gender identity, national origin, veteran, disability
status or any other status protected by the laws or regulations in
the locations where we operate. We are committed to supporting
diversity and equality across our organization and we work
diligently to maintain a workplace free from discrimination.Kemper
does not accept unsolicited resumes through or from search firms or
staffing agencies. All unsolicited resumes will be considered the
property of Kemper and Kemper will not be obligated to pay a
placement fee.#IN-CSIA
Keywords: Kemper, Downers Grove , Customer Service Representative, Other , Downers Grove, Illinois
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