Customer Service Administrator- Distribution
Company: Hirose Electric USA
Location: Downers Grove
Posted on: January 27, 2023
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Job Description:
Description: POSITION SUMMARYReporting to the Customer Service
Supervisor - Distribution. Shall provide excellent customer service
and administrative support for distributor customer accounts.
Hirose is a manufacturing company, and this is a
business-to-business customer support role. Account management of
established customers with no sales goal. Workload is primarily
data management through our ERP system and e-mail management via
Outlook.ESSENTIAL RESPONSIBILITIESCore duties and responsibilities
include the following. Other duties may be assigned.1. Manage and
support customer accounts as required or requested by customer
and/or sales team.2. As required or requested, provide information
to customer and/or sales team to include but not limited to:a.
Purchase order receipt confirmationsb. Shipment/delivery
confirmations/tracking numbersc. Stock checksd. Open order
reportse. Expedite statusf. Documents such as shipping notices,
commercial invoices, packing list3. Utilize customer portals as
needed to download customer PO's or Shipping Schedule's and upload
order confirmations ensuring all information is updated and
accurate.4. Receive and distribute customer documents such as
supplier manuals, quality manuals, shipment routing guides, etc.
ensuring all pertinent parties are aware of the latest revision and
changes for these documents.5. Receive and/or retrieve customer
purchase orders and enter into ERP system accurately and in a
timely manner and ensuring requested delivery dates, and lead times
meet quote or contract/agreement guidelines.6. Review customer
demand and our inventory/PO's, and coordinate internally making
sure that customer's demands can be met.7. Maintain and update open
customer order in the ERP system to meet customers expedite,
pull-in, push-out, cancellation, increase and/or reduction requests
and coordinate with other departments as applicable making sure to
follow set policies, procedures, and/or contract agreements.8.
Maintain and update customer data tables in the ERP system such as
part number cross reference table.9. PIC for customer requested
RMA's.a. Work with applicable departments such as Operations and
Quality Control to research and gather appropriate information.b.
Provide regular and accurate status to customer to completion.10.
Responsible for coordinating all quote related activities for
distribution accountsa. Review RFQ's to determine if special
pricing is warranted.b. Research all previous quote history and use
as guideline to establish pricing.c. Conference with Sales Team,
escalating to the appropriate management level, to customize quote
proposals based on quote history.d. Interface with corporate
counterpart to obtain special cost/pricing as required.e. Ensure
approvals are obtained in accordance with management direction and
established policies & procedures.f. Ensure to work/coordinate with
the OEM Pricing Administrator when RFQ's are in support of OEM
accounts via distribution channels.11. Update of price/cost/quote
databases and ensure accuracy of information entered.12. Interface
with reps and distributors and act as central contact with sales
management in price negotiations.13. Interface internally with
purchasing to resolve pricing and gross margin issues.14. Finalize
quotes in a timely manner, meeting all required deadlines and
distributing to all applicable parties.15. Document management such
as quotes issued, cost references, pricing contracts, etc., both in
paper and electronic form.COMMUNICATION, INTERFACE, TEAMWORK
Keywords: Hirose Electric USA, Downers Grove , Customer Service Administrator- Distribution, Other , Downers Grove, Illinois
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