IS Support Specialist

Company: Addus Healthcare
Location: Downers Grove
Posted on: January 23, 2023

Job Description:

Position Summary: The Specialist IS Support position presents the opportunity to apply expertise in Information Systems to support internal staff and field staff. This position provides complex systems support, application support, mobile device management support, and provides maintenance of computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. Position is responsible for administration and internal support of the Company's PCs, printers, mobile devices, and related equipment.

Essential Duties:

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• Provide IT technical support and resolve problems to the end user's satisfaction
  
• Acts as the primary point of contact for IT Support Tech and Users
  
• Monitor and respond quickly and effectively to requests received
  
• Modify configurations, utilities, software default settings, etc. for the local workstation
  
• Assist with projects as assigned by IT Directors
  
• Assist with onboarding new users, setup new accounts and devices ahead of orientation
  
• Install, test, and configure new workstations, peripheral equipment, and software
  
• Maintain inventory of all equipment, software, and software licenses
  
• Manage PC setup and deployment for new employees using standard and requested
  
• Assign users and computers to proper groups in Active Directory
  
• Perform timely workstation hardware and software upgrades as required effectively to emergencies.
  
• Create user procedures, documentation, and training
  
• Demonstrates and actively promotes an understanding and commitment to the mission of our company through performing behaviors consistent with the organizations' values
  
• Availability to address user issues with some after-hours remote support
  
• Intermediate to Advanced knowledge of Microsoft platforms (Server, Exchange, SharePoint)
  
• Knowledge of business networking and the ability to troubleshoot networking issues for wired and wireless clients
  
• Ability to work independently to solve Information Systems issues
  
• Ability to do light travel locally as needed
  
• Performs other duties as assigned
  
  Position Requirements & Competencies:
  
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  • Minimum five years of experience in similar IT role, preferably in an Enterprise environment required. Associate's/Bachelor's in related field preferred. Microsoft Certifications a plus.
    
  • Superior customer service skills/focus
    
  • Ability to multi-task in a fast-paced environment
    
  • Effective and positive communication with all levels of discipline
    
  • Ability to explain complex IT concepts in simple terms
    
  • Attention to detail and accuracy
    
  • Thorough knowledge of and experience with Microsoft Office, Including Office365 Administration
    
  • Thorough knowledge of and experience with Microsoft Windows 10
    
  • Thorough knowledge of IT infrastructures (servers, switches, routers, etc.)
    
  • Excellent problem-solving skills
    
  • Confidential data handling while adhering to HIPPA compliance
    
  • Knowledge of and experience with IOS devices and mobile device management
    
  • Demonstrates and actively promotes an understanding and commitment to the mission of our company through performing behaviors consistent with the organizations' values
    
  • Ability to work independently to solve Information Systems issues
    

Keywords: Addus Healthcare, Downers Grove , IS Support Specialist, Other , Downers Grove, Illinois