Sr. Systems Engineer

Company: The Judge Group
Location: Downers Grove
Posted on: September 20, 2022

Job Description:

Location: Downers Grove, IL
Description: Summary: The Sr. Systems Support Engineer is focused on both reactive customer support through ownership of customer tickets created in the incident tracking system, as well as using systems administration tools and knowledge of customer environments to provide proactive services for our customers and meet their SLA with high Customer satisfaction. In addition, they will be responsible for project work related to Mindsight's managed services customers in the technology areas for which they have expertise. Top Skills Needed:

• MSP or IT Services Experience
• Strong experience building, updating, and managing VMware ESX and storage solutions
• Experience creating, using, or managing virtual machines in Azure or AWS preferred
• Strong Experience in Microsoft Windows Server technologies
• Experience with security vulnerability management and remediation a plus
• Experience managing Microsoft Active Directory, Exchange, SQL, and Sharepoint
• Storage and SAN experience. Pure, Nimble, EMC, or NetApp storage experience preferred. Experience with iSCSI and Fiber Channel networking a plus
• Experience with a variety of data backup technologies
• Experience deploying and managing anti-virus platforms
• Experience deploying patches in a Microsoft Windows environment
• Fundamental understanding of network routing, switching, and firewalls required
• Experience implementing and/or executing on Disaster Recovery solutions desirable Job Responsibilities:
  • Manage a queue of incidents and requests related to compute platforms (virtualization, servers, storage, backup and operating systems)
  • Execute on projects related to compute platforms, as required by customers
  • Use remote access tools to access systems at customer sites and data made available through monitoring solutions to effectively troubleshoot platform performance and accessibility issues
  • Respond to incidents of varying priority and difficulty initiated by customers
  • Respond to alerts of varying priority and difficulty generated by monitoring systems
  • Fulfill simple to moderate requests and changes
  • Participate in a 1-week on-call rotation once every 6-8 weeks
  • Occasional work outside of business hours as required by customer
  • Occasional local on-site work as required by customers
  • Monitor and interact with third party vendors to ensure seamless delivery of complex services to customers
  • Complete assigned project on time and on budget, with high customer satisfaction
    
    Contact:
    This job and many more are available through The Judge Group. Find us on the web at

Keywords: The Judge Group, Downers Grove , Sr. Systems Engineer, Other , Downers Grove, Illinois