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IT Support Rep -(Possible Hybrid)

Location: Downers Grove
Posted on: September 18, 2022

Job Description:

_Stenograph the leading supplier of machine writers, software, and other productivity tools and services to professional court reporters, CART providers, captioners, scopists, and transcriptionists in the shorthand and manual speech-to-text market is seeking a Technical Support Representative in our Downers Grove, Office.__The Technical Support Representative will provide technical support via the telephone, email, and text, to our end user, the court reporter, answering questions and resolving problems relating to company marketed software and hardware products._ _Responsibilities: _ _Provide efficient, accurate, professional technical support to customers and company employees with a focus on outstanding customer service._ _Be available to answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70%._ _Use rigorous logic and troubleshooting methods to find effective solutions._ _Practice attentive and active listening._ _Maintain composure under pressure._ _Achieve and Maintain Technical Competency_ _Stay up to date with the latest technologies._ _Test new hardware and software._ _Resolve issues with our hardware and software._ _Understand, review and apply current departmental and company policies and procedures._ _Keep records of customer interactions, create orders, leads and service documents in the company database._ _Create technical documents for departmental and customer use._ _Qualifications: _ _The Technical Support Representative will have the following experience and attributes: _ _Prefer associates degree or better, or related business experience._ _Previous technical support or related technical experience a plus._ _Familiar with iOS and web browsers._ _Working knowledge of PC's, Windows Operating Systems, and PC applications, with Bluetooth wifi and USB devices._ _Ability to maintain a positive attitude and professional manner working under pressure._ _Regular and timely attendance._ _Good problem solving and communication skills._Job Type: Full-timePay: $17.78 - $19.23 per hourBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insuranceSchedule: 8 hour shiftWork Location: One location

Keywords: STENOGRAPH, LLC, Downers Grove , IT Support Rep -(Possible Hybrid), Other , Downers Grove, Illinois

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