Client Services Lead
Company: VCA Animal Hospitals
Location: Downers Grove
Posted on: August 3, 2022
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Job Description:
Job Description:We are seeking an experienced Customer Service
Lead to join our team. At VCA Arboretum View Animal Hospital, we
take our mission statement - your pet's health is our top priority
and excellent service is our goal - very seriously. With every
opportunity, we aim to exceed each pet owner's expectations.We're
looking for a leader who is personable yet a highly professional
"service extraordinaire" to join us in delivering our mission to
our clients and their pets.This is a full-time, evening hours only
position (typically 4pm-midnight); Weekdays and weekends.Why We
Need You:As the face of VCA, the Customer Service Representative
sets the tone for the practice as we build and maintain each
customer's trust and confidence in our abilities. The CSR is the
pivot around which the hospital operates and is responsible
for:---Customer service functions, including: greeting visitors,
answering telephones, and guiding clients and their pets to exam
rooms.---Scheduling and confirming appointments.---Placing outbound
calls for follow-ups and reaching out to prospective
clients.---Presenting and explaining fees, including processing
payments.---Recommending, selecting, and obtaining products and
services, including prescriptions.---Answering questions regarding
products and services, including educating clients on general
animal husbandry and non-medical pet care (i.e., heartworm
prevention, housebreaking, and flea & tick control).---Managing
medical records, charts, reports and correspondence.---Ensuring
that facility is neat and clean at all times-both inside and
outside.At VCA we are committed to diversity, equity and inclusion
and want to be a place where a diverse mix of talented people want
to come, stay and do their best work.If you are a current
associate, you need to apply through our internal career site.
Please log into Workday and click on the Career worklet on the
landing page or search for Find Jobs. You can also copy the link
below into a browser to apply through our internal career
site:https://www.myworkday.com/vca/d/inst/1$9925/9925$180051.htmldCompany
Info: VCA Animal Hospitals operates more than 1,000 small animal
veterinary hospitals in the U.S., Canada and Japan. The hospitals
are staffed by more than 4,500 fully qualified, dedicated and
compassionate veterinarians to give pets the very best in medical
care, of which over 600 are board certified specialists who are
experts in areas such as oncology, cardiology, emergency and
critical care, and surgery for animals. VCA Animal Hospitals
provides a full range of general practice services to keep pets
well and specialized treatments when pets are ill. As part of the
Mars Veterinary Health family of brands, VCA is committed to its
purpose-A BETTER WORLD FOR PETS -.Benefits: We offer competitive
compensation along with a comprehensive benefits package, including
medical, dental, vision and paid vacation/sick days, 401(k),
generous employee pet discounts and more!The information in this
position description indicates the general nature and level of work
to be performed. It is not designed to be interpreted as a
comprehensive inventory of all duties, responsibilities, and
qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or
require that other tasks be performed when the circumstances of the
job change (for example, emergencies, change in personnel,
workload, or technical development).VCA is an equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender
identity or expression, sexual orientation, sex (including
pregnancy, childbirth or related medical conditions), national
origin, genetic characteristics, physical disability, mental
disability, perceived disability, medical condition, age, family
care status, veteran or military status, parental status, marital
status, registered domestic partner or civil union status, or any
other protected status as required by law. At VCA we are committed
to equity, inclusion, and diversity, and strive to be a place where
a talented mix of people want to come, stay, and do their best
work. VCA will engage in the interactive process with disabled
individuals who request reasonable accommodations in the
workplace.
Keywords: VCA Animal Hospitals, Downers Grove , Client Services Lead, Other , Downers Grove, Illinois
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