Desktop Support Tech II
Company: System One
Location: Downers Grove
Posted on: May 15, 2022
Job DescriptionSystem One is seeking a Desktop Support Tech II
for a contract position in Downers Grove, IL.
Summary: This position is responsible for ensuring customer
satisfaction of end users and peers by resolving their reported
technical issue in a vigorous, professional, and sincere manner.
Desktop Support Tech II responsibilities:
- Image PC's and deploy applications using SCCM.
- Install, replace and configure hardware, as well as install and
configure all standard business and engineering software.
- Perform general user and copier location moves for existing
- Perform hands-on advanced troubleshooting of Windows 10 OS,
user desktops/laptops, printers, mobile devices, and peripheral
- Install and troubleshoot O365 applications (Teams, SharePoint,
OneDrive and MS Office)
- Basic network and server knowledge to assist in troubleshooting
and repairs (replace bad disk drive, replace memory, restart
- Manage Active Directory user accounts, including creating,
deleting, modifying user accounts, and dealing with more complex
account lockout issues.
- Documentation of IT processes to be utilized by the Service
Desk and technical teams where needed. Desktop Support Tech II
- Hands-on experience with imaging, deploying machines and
- Experience with administration and support of PCs utilizing
Windows 10 OS and Office 365 products.
- Basic knowledge of Active Directory, Exchange and an
understanding of networking, switches, routers, firewalls, VLANs
- Professional experience in customer service.
- Candidate must be detailed oriented.
- Good communication and documentation skills.
- Overtime work may be required. Desktop Support Tech II
- IT industry certifications are preferred, specifically CompTia
Network+, Security+, Microsoft Professional, and Cisco Associate.
- Monday – Friday
- 8:00 AM – 5:00 PM
- Weekly pay.
- Benefits after 30 days.
- 6 Month contract.
Keywords: System One, Downers Grove , Desktop Support Tech II, Other , Downers Grove, Illinois
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