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Desktop Support Tech II

Company: System One
Location: Downers Grove
Posted on: May 15, 2022

Job Description:

Job DescriptionSystem One is seeking a Desktop Support Tech II for a contract position in Downers Grove, IL.

Summary: This position is responsible for ensuring customer satisfaction of end users and peers by resolving their reported technical issue in a vigorous, professional, and sincere manner. Desktop Support Tech II responsibilities:

  • Image PC's and deploy applications using SCCM.
  • Install, replace and configure hardware, as well as install and configure all standard business and engineering software.
  • Perform general user and copier location moves for existing setups.
  • Perform hands-on advanced troubleshooting of Windows 10 OS, user desktops/laptops, printers, mobile devices, and peripheral devices.
  • Install and troubleshoot O365 applications (Teams, SharePoint, OneDrive and MS Office)
  • Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server)
  • Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issues.
  • Documentation of IT processes to be utilized by the Service Desk and technical teams where needed. Desktop Support Tech II requirements:
    • Hands-on experience with imaging, deploying machines and troubleshooting.
    • Experience with administration and support of PCs utilizing Windows 10 OS and Office 365 products.
    • Basic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs and wireless.
    • Professional experience in customer service.
    • Candidate must be detailed oriented.
    • Good communication and documentation skills.
    • Overtime work may be required. Desktop Support Tech II preferred requirements:
      • IT industry certifications are preferred, specifically CompTia Network+, Security+, Microsoft Professional, and Cisco Associate. Schedule/Details:
        • Monday – Friday
        • 8:00 AM – 5:00 PM
        • Weekly pay.
        • Benefits after 30 days.
        • 6 Month contract.

Keywords: System One, Downers Grove , Desktop Support Tech II, Other , Downers Grove, Illinois

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