Desktop Support Tech II

Company: System One
Location: Downers Grove
Posted on: May 15, 2022

Job Description:

Job DescriptionSystem One is seeking a Desktop Support Tech II for a contract position in Downers Grove, IL.

Summary: This position is responsible for ensuring customer satisfaction of end users and peers by resolving their reported technical issue in a vigorous, professional, and sincere manner. Desktop Support Tech II responsibilities:

• Image PC's and deploy applications using SCCM.
• Install, replace and configure hardware, as well as install and configure all standard business and engineering software.
• Perform general user and copier location moves for existing setups.
• Perform hands-on advanced troubleshooting of Windows 10 OS, user desktops/laptops, printers, mobile devices, and peripheral devices.
• Install and troubleshoot O365 applications (Teams, SharePoint, OneDrive and MS Office)
• Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server)
• Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issues.
• Documentation of IT processes to be utilized by the Service Desk and technical teams where needed. Desktop Support Tech II requirements:
  • Hands-on experience with imaging, deploying machines and troubleshooting.
  • Experience with administration and support of PCs utilizing Windows 10 OS and Office 365 products.
  • Basic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs and wireless.
  • Professional experience in customer service.
  • Candidate must be detailed oriented.
  • Good communication and documentation skills.
  • Overtime work may be required. Desktop Support Tech II preferred requirements:
    • IT industry certifications are preferred, specifically CompTia Network+, Security+, Microsoft Professional, and Cisco Associate. Schedule/Details:
      • Monday – Friday
      • 8:00 AM – 5:00 PM
      • Weekly pay.
      • Benefits after 30 days.
      • 6 Month contract.

Keywords: System One, Downers Grove , Desktop Support Tech II, Other , Downers Grove, Illinois