Desktop Support Tech II
Company: System One
Location: Downers Grove
Posted on: May 8, 2022
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Job Description:
System One is seeking a Desktop Support Tech II for a contract
position in Downers Grove, IL. Summary: This position is
responsible for ensuring customer satisfaction of end users and
peers by resolving their reported technical issue in a vigorous,
professional, and sincere manner. Desktop Support Tech II
responsibilities: Image PC's and deploy applications using SCCM.
Install, replace and configure hardware, as well as install and
configure all standard business and engineering software.Perform
general user and copier location moves for existing setups.Perform
hands-on advanced troubleshooting of Windows 10 OS, user
desktops/laptops, printers, mobile devices, and peripheral
devices.Install and troubleshoot O365 applications (Teams,
SharePoint, OneDrive and MS Office) Basic network and server
knowledge to assist in troubleshooting and repairs (replace bad
disk drive, replace memory, restart server) Manage Active Directory
user accounts, including creating, deleting, modifying user
accounts, and dealing with more complex account lockout
issues.Documentation of IT processes to be utilized by the Service
Desk and technical teams where needed. Desktop Support Tech II
requirements: Hands-on experience with imaging, deploying machines
and troubleshooting.Experience with administration and support of
PCs utilizing Windows 10 OS and Office 365 products.Basic knowledge
of Active Directory, Exchange and an understanding of networking,
switches, routers, firewalls, VLANs and wireless. Professional
experience in customer service.Candidate must be detailed
oriented.Good communication and documentation skills.Overtime work
may be required. Desktop Support Tech II preferred requirements: IT
industry certifications are preferred, specifically CompTia
Network+, Security+, Microsoft Professional, and Cisco Associate.
Schedule/Details: Monday - Friday 8:00 AM - 5:00 PM Weekly
pay.Benefits after 30 days.6 Month contract.
Keywords: System One, Downers Grove , Desktop Support Tech II, Other , Downers Grove, Illinois
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