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Desktop Support Tech II

Company: System One
Location: Downers Grove
Posted on: May 8, 2022

Job Description:

System One is seeking a Desktop Support Tech II for a contract position in Downers Grove, IL. Summary: This position is responsible for ensuring customer satisfaction of end users and peers by resolving their reported technical issue in a vigorous, professional, and sincere manner. Desktop Support Tech II responsibilities: Image PC's and deploy applications using SCCM. Install, replace and configure hardware, as well as install and configure all standard business and engineering software.Perform general user and copier location moves for existing setups.Perform hands-on advanced troubleshooting of Windows 10 OS, user desktops/laptops, printers, mobile devices, and peripheral devices.Install and troubleshoot O365 applications (Teams, SharePoint, OneDrive and MS Office) Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server) Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issues.Documentation of IT processes to be utilized by the Service Desk and technical teams where needed. Desktop Support Tech II requirements: Hands-on experience with imaging, deploying machines and troubleshooting.Experience with administration and support of PCs utilizing Windows 10 OS and Office 365 products.Basic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs and wireless. Professional experience in customer service.Candidate must be detailed oriented.Good communication and documentation skills.Overtime work may be required. Desktop Support Tech II preferred requirements: IT industry certifications are preferred, specifically CompTia Network+, Security+, Microsoft Professional, and Cisco Associate. Schedule/Details: Monday - Friday 8:00 AM - 5:00 PM Weekly pay.Benefits after 30 days.6 Month contract.

Keywords: System One, Downers Grove , Desktop Support Tech II, Other , Downers Grove, Illinois

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