Product Support Specialist
Company: The Timken Company
Location: Downers Grove
Posted on: May 7, 2022
Job Description:
Job Description:
Lovejoy, a company in the Timken family of brands, is hiring a
Product Support Specialist. The primary function of the product
support specialist is to be the liaison between different
departments in a company and their customers. The product support
specialist will work to inform both current and prospective
customers about the products that Lovejoy offers. Typically, this
role will specialize in a specific area, such as technical support,
working to ensure everything functions as intended or addressing
user issues that do arise. There may be instances where the product
support specialist will also play a sales role. Responsiblities
will include creating instruction manuals, answering phones in a
call center, offering technical support for products, identifying
the cause of bugs or problems, installing hardware and other
equipment, and collaborating with various departments to create
promotional activities. ESSENTIAL RESPONSIBILITIES:
- Maintain expert level of product knowledge and
application.
- Articulate technology and product positioning to both business
and technical users.
- Provide design and specification development support to
distributors channel partners and OE channel partners.
- Listen, understand and convey customer requirements.
- Perform technical/ product training for sales people,
estimators, and engineers within channel partners.
- Assist in the design and development of new products and tools
necessary to make channel partners comfortable and successful at
selling product portfolio
- Maintain accurate records of channel partners, opportunities,
quotes, projects, contacts and correspondence in company approved
databases
- Travel to project sites to perform start-up, integration, and
training services
- Resolve customer issues or difficulties in a manner that is
consistent with the company mission, values, and financial
objectives.
- Maintain professional business relationships within channel
partners.
- Provide status of ongoing projects and future projects.
- Identify customer's needs and sales opportunities to help
future growth.
- Available for travel to customer sites. TECHNICAL/FUNCTIONAL
SKILLS:
A technical background sufficient to
understand the technologies and technical issues involved within
the territory, project and the industries, to anticipate and
identify technical obstacles and to make reasoned and appropriate
recommendationsStrong interpersonal, collaborative and team
building skills; Able to partner with and lead people with
different personalities and responsibilities, demonstrating
conflict management and negotiation skills; Adaptive; Confident;
Persuasive; ProactiveStrong business acumen ability to quickly
develop and display knowledge of the product portfolio to aide in
the strategic goals and growth of the businessExperience in
identifying market opportunities with a track record of
coordinating market strategiesResults oriented; ability to commit
to and follow initiatives through to completionManage time and work
flow and create effective call plans BASIC QUALIFICATIONS:
Associate's degree is required,
preferably in engineering or mechanical; Bachelor's degree is
preferred.Strong communication, Interpersonal and organizational
skills with proven Project Management skills are required.3 years
experience in customer service or sales support is required; 5
years is preferred.3 years experience in Technical Applications
engineering position for mechanical based systems is
preferred.Experience with mechanical equipment is required. All
qualified applicants shall be treated equally according to their
individual qualifications, abilities, experiences and other
employment standards. There will be no discrimination due to gender
or gender identity, race, religion, color, national origin,
ancestry, age, disability, sexual orientation, veteran/military
status or any other basis protected by applicable law.
Keywords: The Timken Company, Downers Grove , Product Support Specialist, Other , Downers Grove, Illinois
Didn't find what you're looking for? Search again!
Loading more jobs...