International Relocation and Compliance Coordinator
Company: Weichert, Realtors
Location: Downers Grove
Posted on: May 5, 2022
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Job Description:
Weichert Workforce Mobility is hiring an International
Relocation and Compliance Coordinator in Downers Grove, IL. The
International Relocation and Compliance Coordinator is responsible
for assisting the business traveler in creating a profile and how
to navigate the business travel tracking system. This position is
instrumental in monitoring business traveler tracking system alerts
for any compliance alerts that may need to be actioned and
executing as needed. The Coordinator is also responsible for
responding to questions from the client stakeholders, the business
traveler, third party service provider, and Weichert Workforce
Mobility colleagues. Furthermore, the Coordinator will engage in
producing management reports for internal and client consumption.
The position provides for extended business traveler case
management, customer satisfaction and service delivery, and
supplier coordination. The position works in conjunction with the
Global Compensation Services team to ensure client deadlines and
service level agreement metrics are met. Job responsibilities
include, but are not limited to, the following:Acts as the Weichert
Workforce Mobility main point of contact regarding the business
travel tracking system access and business traveler profile
updates, as well as, coordination of initial compliance document
processing service requirements.Ongoing monitoring of business
tracking system compliance alerts.Plans and coordinates any
compliance document filing requirements with related service
provider, as needed, and as applicable.Initiates tax provider
services when needed (per client risk tolerance matrix).Maintains
ancillary Business Travel profiles with compliance documents and
related effective date monitoring.Supports management reporting to
client stakeholders and Weichert colleagues.Addresses questions
from Business Travel client stakeholders, and/or Weichert
colleagues.Responsible for the accurate and timely documenting of
conversations and correspondence in the system. Maintains file
documentation and ensures data integrity. Adheres to Weichert's
privacy and policies standards at all times.Prepares management
reports for both internal and external distribution per the agreed
client timelines.Works with management on various projects; reports
back on project status and attends applicable meetings.Assists with
the training or onboarding of new team members. Coordinates with
team members to assist on the training of new processes and
procedures.Performs other duties as assigned.RequirementsThe ideal
candidate will meet the following requirements:Bachelor's degree
preferredGlobal Mobility Specialist (GMS) certification
preferredOne (1) to four (4) years of customer service experience
is preferredPrevious experience in assignment counseling strongly
preferredDirect client interaction and advisory experience
requiredMay require flexible working hours; such as early or late
day startsExcellent customer service skillsStrong oral and written
communications skillsAbility to multitask in a fast-paced
environmentStrong attention to detail and handling administrative
tasksStrong prioritization and organization skillsProficiency in
Microsoft Office suite of products
Keywords: Weichert, Realtors, Downers Grove , International Relocation and Compliance Coordinator, Other , Downers Grove, Illinois
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