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International Relocation and Compliance Coordinator

Company: Weichert, Realtors
Location: Downers Grove
Posted on: May 5, 2022

Job Description:

Weichert Workforce Mobility is hiring an International Relocation and Compliance Coordinator in Downers Grove, IL. The International Relocation and Compliance Coordinator is responsible for assisting the business traveler in creating a profile and how to navigate the business travel tracking system. This position is instrumental in monitoring business traveler tracking system alerts for any compliance alerts that may need to be actioned and executing as needed. The Coordinator is also responsible for responding to questions from the client stakeholders, the business traveler, third party service provider, and Weichert Workforce Mobility colleagues. Furthermore, the Coordinator will engage in producing management reports for internal and client consumption. The position provides for extended business traveler case management, customer satisfaction and service delivery, and supplier coordination. The position works in conjunction with the Global Compensation Services team to ensure client deadlines and service level agreement metrics are met. Job responsibilities include, but are not limited to, the following:Acts as the Weichert Workforce Mobility main point of contact regarding the business travel tracking system access and business traveler profile updates, as well as, coordination of initial compliance document processing service requirements.Ongoing monitoring of business tracking system compliance alerts.Plans and coordinates any compliance document filing requirements with related service provider, as needed, and as applicable.Initiates tax provider services when needed (per client risk tolerance matrix).Maintains ancillary Business Travel profiles with compliance documents and related effective date monitoring.Supports management reporting to client stakeholders and Weichert colleagues.Addresses questions from Business Travel client stakeholders, and/or Weichert colleagues.Responsible for the accurate and timely documenting of conversations and correspondence in the system. Maintains file documentation and ensures data integrity. Adheres to Weichert's privacy and policies standards at all times.Prepares management reports for both internal and external distribution per the agreed client timelines.Works with management on various projects; reports back on project status and attends applicable meetings.Assists with the training or onboarding of new team members. Coordinates with team members to assist on the training of new processes and procedures.Performs other duties as assigned.RequirementsThe ideal candidate will meet the following requirements:Bachelor's degree preferredGlobal Mobility Specialist (GMS) certification preferredOne (1) to four (4) years of customer service experience is preferredPrevious experience in assignment counseling strongly preferredDirect client interaction and advisory experience requiredMay require flexible working hours; such as early or late day startsExcellent customer service skillsStrong oral and written communications skillsAbility to multitask in a fast-paced environmentStrong attention to detail and handling administrative tasksStrong prioritization and organization skillsProficiency in Microsoft Office suite of products

Keywords: Weichert, Realtors, Downers Grove , International Relocation and Compliance Coordinator, Other , Downers Grove, Illinois

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