Support Specialist

Company: Michaels Stores
Location: Downers Grove
Posted on: January 8, 2022

Job Description:

Store - CHI-DOWNERS GROVE/FINLEY, ILWe're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. To review a comprehensive list of benefits, please visit Michaels BenefitsCT and CO only -To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO & CT onlyComplete office work to include cash reconciliation and time edits. Support in providing a well merchandised and in-stock store for the customer to shop. Complete merchandise operations to include RTVs, Price Changes and NOHs. Delivering friendly customer service.Major ActivitiesAdhere to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standardsConduct cash reconciliation and bank deposits and time editsComplete inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activitiesComplete merchandising processes to include Negative On Hand (NOH) review and price changesMaintain brand visual standards and signage standardsAssist with on-boarding of new Team MembersParticipate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budgetSupport shrink and safety programsSupport Sunday (Friday in CAN) Ad set process and ensure signs are maintained and visible to customer; sign Daily DealsAssist with Omni channel processesSupport freight flow processes; perform Store In Stock Optimization (SISO) dutiesInteracts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for othersOperate cash register and line busting as assignedAcknowledge customers, help locate product and provide solutionsSupport an accurate inventory to drive sales and reduce shrinkOther duties as assignedMinimum Type of experience the job requiresBasic computer skillsPreferred Type of experience the job requiresRetail and cash handling experience is preferredPhysical RequirementsAbility to remain standing for long periods of timeAbility to move throughout the storeRegular bending, lifting, carrying, reaching and stretchingLifting heavy boxes and accessing high shelves by ladder or similar equipmentIf you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodationWork EnvironmentPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early morningsApplicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.

Keywords: Michaels Stores, Downers Grove , Support Specialist, Other , Downers Grove, Illinois