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Help Desk Desktop Support

Company: Pyramid Consulting Inc
Location: Downers Grove
Posted on: November 22, 2021

Job Description:

Hello,Hope you are doing great! we are hiring for the position Job Details:Job Details:Title: IT Administration Specialist I_ Job ID- TMOBJP00013514Location: 1400 Opus Place, Downers Grove IL, 60515Duration: 06+ months (possible extension)Working Hours: 08 hrs. per day -- 40 hrs. in a week Tentative Start Date: ASAP100% Onsite from Very First day ( NOT ELIGIBLE FOR PLACEMENT OTHER THAN ONSITE ) IMP HM Notes:Target hire date: ASAP as this is a backfillDriving a requirement for this assignment: YesExpenses will be approved - contractor will drive for repair dispatches to our retail locations.TMO to provide laptop.Workers will be onsite and must meet onsite requirements.Possibility for extension.What does a typical day look like (daily tasks): Reviewing open tickets and working for resolution.Preferred background/prior work experience:Desktop Support / Field Tech.Description:At least 1-year relevant experience required. Competent in supporting enterprise customers and partners in a client systems/workstation environment, including but not limited to desktops, networks, laptops, peripherals, POS systems, and various in store technologies. Duties may include: Hardware and Software Management: Online and spare parts inventory control, installation and configuration, management, and troubleshooting. Assist with new technology research, testing and pre-purchase evaluations. Assist with system health monitoring, performance analysis, proactive alerting, software upgrades and maintenance, rack space management and warranty repair coordination. Proactive Maintenance and Incident Resolution: Routine system and process monitoring, incident resolution or escalation, outage status tracking and technical library management. Function as a remote liaison to other groups in EIT to assist with project related tasks, reporting and analysis, in-depth troubleshooting of complex IT related incidents, customer relations.Group Policy Administration: Assist with design and implementation of new group policy solutions and continued maintenance.Print Services: Duties include management of Windows print servers and associated print queues.Best Regardsby Jobble

Keywords: Pyramid Consulting Inc, Downers Grove , Help Desk Desktop Support, Other , Downers Grove, Illinois

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