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Collections Manager

Company: Corcentric
Location: Downers Grove
Posted on: June 7, 2021

Job Description:

Overview

  • This role can work remotely in the US*

Corcentric is seeking an experienced Manager to be responsible for overseeing a Collections team and customer collection efforts in our Downers Grove, IL location. This position may be remote with travel as may be needed to the location. This individual is responsible for supervising the daily activities of a team of collectors ensuring efficient and effective processing. This person will also oversee a large collection portfolio managing the collection of outstanding invoices while enforcing company and customer policies. Customer account reviews, credit and sales analysis, cash-flow projections. If you are interested in joining a fast-paced, innovative company that offers a competitive salary, great benefits, and the ability to grow within an organization, we encourage you to share your unique point-of-view and talents with us.

Responsibilities

  • Oversee the daily activities of direct reports on the collections team Maintain collections on individual portfolio of high-volume accounts Provide training and education to staff related to collection policies and procedures Identify issues with billing, pricing, EDI, etc. seek out and create solutions, escalate as needed Develop and maintain a close working relationship with sales, customer support Negotiate the resolution of collection matters with customers, escalating critical issues to the appropriate management at Corcentric Ability to present and interact with C-Level within Corcentric and the customer organizations Work with other departments to ensure that client/customer expectations are being met - identify process limitations and opportunities for improvement within the organization and the customer accounts Identify issues contributing to changes in delinquency percentages, run rate, spend levels and operational measurements Review and identify customers to be placed on hold or sent to outside collection agency Support the Collections department through goal setting, positive feedback and on-going coaching to ensure activities are performed within department and Company policy Identify staffing issues recruiting, performance evaluations, training and corrective action as needed Maintain and document communication with customers to include customer complaints regarding billing, policy and failure in servicing Prepare reports for management, metrics, staff portfolios delivering concise and complete reporting Operational process design and implementation through the AR, Disputes, Credit, Systems and Cash Application groups Other duties as assigned

Qualifications

  • Strong organizational, team building and leadership skills and the ability to work and navigate within a complex matrixed organization Excellent communication skills, ability to describe issues, processing, solutions in a concise manner Roll up your sleeve's mentality, this is a working Manager position Established track record of success in prior credit & collection, customer service roles and special projects The successful candidate must have a strong "client service" mindset and the ability to use collaborative and non-adversarial approaches - building relationships Strong mentoring, coaching and staff development skills

Requirements: 7+ years of experience in a collection's role in a commercial environment 5+ years of Manager experience College degree in a business concentration

  • Experienced in ERP systems (Microsoft Dynamics D365, preferred) and commercial portals, Ariba, Coupa or like applications
  • Multi-tasking capabilities and tolerance for a fast-paced environment, organized, setting priorities and meeting deadlines Proficient with Microsoft Excel at an Intermediate level or above (VLOOKUP, Pivot Tables, etc.) is required Excellent verbal and written communication skills Ability to be professional, persuasive and assertive while maintaining customer relationships

Keywords: Corcentric, Downers Grove , Collections Manager, Other , Downers Grove, Illinois

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