Customer Service Representative - (#DGIL2021-2765)
Location: Downers Grove
Posted on: May 3, 2021
ACM Community Management is a Division of RealManage, a company
that specializes in the management of community associations with
onsite staff. Our mission is to provide the best possible lifestyle
HOA management services to our partner communities by encompassing
the Best People, Best Technology, and Best Service reputation of
RealManage and its other divisions. Our focus is on customer
service and lifestyle for the residents and the boards we serve-
ensuring that the community receives the finest management in the
As one of the largest (#4 out of 5,000+ firms) and
fastest-growing companies in the community management industry,
RealManage offers exceptional solutions provided at competitive
prices with the best people, best practices, and best technology of
cloud-based and mobile apps. The RealManage mission is to provide
comprehensive and innovative solutions; exceed the expectations of
our customers; provide visibility and transparency in all that we
do for our clients who place their trust in us; measure our
performance and improve at the fastest rate possible; create a work
environment that encourages professionalism, growth, and diversity;
and grow a financially strong organization which will enable us to
provide industry leading innovations apart from our
RealManage is a values-based company with the following values
as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual
respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something
special and much larger than any of us.
- Personal Relationships: we are a professional services company;
people do business with people they like.
- Always Improving: never satisfied, always learning and always
growing; one is either getting worse or getting better...never
staying the same. At RealManage, we are always getting better.
The Customer Service Representative (CSR) primarily services
inbound phone calls, emails and online chat requests to service
community homeowners in answering account related questions, making
payments and providing information about their community.
In addition, the CSR services title / property closing agents,
community vendors as well as interfacing with management company
staff with community related business.
The CSRs are expected to provide quality customer service,
demonstate a postive "can-do" attitude and effectively troubleshoot
and resolve common issues.
The qualifications for a Customer Service Representative include
- Education equivalent to a 2 Year Associate's Degree, or
equivalent in related work experience.
- Excellent communication skills, both written and verbal
- Positive, customer friendly and helpful demeanor
- Previous experience assisting with customer billing and account
issues a plus
- Previous experience providing basic technology help desk
support a plus
- Bilingual language skills is a plus
- Business casual work environment
- 2 weeks per year PTO (paid time off) plus company holidays
- Health /Dental/ Vision Insurance
- Life / Disability Insurance
- 401(k) Program
Keywords: RealManage, Downers Grove , Customer Service Representative - (#DGIL2021-2765), Other , Downers Grove, Illinois
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