Automotive BDC Call Center Representative
Company: Ed Napleton Automotive Group
Location: Downers Grove
Posted on: May 3, 2021
Napleton Automotive Group owns and operates 55+ retail
automotive dealerships in eight states. Our group employs 3,500
people nationwide and has rental car facilities, body shops, and a
large real estate portfolio as well. Napleton ranked as 13 out of
top 150 automotive groups in the U.S. for 2020 based on new car
Napleton's Gold Coast Imports dealership is looking to fill this
position which will be responsible for providing excellent customer
service to our clients/customers.
What We Offer:
- Family Owned and Operated
- Growth Opportunities
- Medical, Dental, and Vision Insurance
- Accrued Vacation Time
- Employee vehicle purchase plans
- 401K and additional benefits
- Handling of incoming and outgoing phone calls and emails.
- Work in our call center staffed and managed by the Dealership,
and handle our customer contacts, service, follow-up, and lead
- Prospect follow-up calls, set appointments for service and
sales, and gauge customer satisfaction.
- Answer customer internet inquires by both email and phone.
- Schedule sales appointments and reschedule no show
- Contact customers based on current marketing incentives.
- Follow up with existing and potential customers to generate
leads and close sales.
- Explaining product performance, application and benefits to
prospects and describing all optional equipment available for
- Following up in a manner that results in the customer visiting
- Introducing customers to service department personnel to
emphasize the quality and efficiency of service repairs and
maintenance available in the dealership's service department.
- Following up on all unsold customers, and any special requests
to be sure that all customer expectations are met.
- Maintaining a prospect and owner follow-up system that
encourages repeat and referral business and contributes to customer
- Excellent computer skills required.
- Knowledgeable to call center environment.
- Automotive experience helpful but not required.
- Able to communicate persuasively with customers to set
Physical Demands: Constant sitting
We are an equal opportunity employer and prohibit
discrimination/harassment without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
Keywords: Ed Napleton Automotive Group, Downers Grove , Automotive BDC Call Center Representative, Other , Downers Grove, Illinois
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