Customer Service Representative
Company: The Timken Company
Location: Downers Grove
Posted on: May 3, 2021
The Lovejoy customer service representative role is responsible for
providing a variety of services, solutions and support to existing
customers, prospects as well as sales reps. This role is designed
to interact with customers to provide information in response to
inquiries about products and services by handling all activities
associated with order to cash process. ESSENTIAL
- Discuss with customers by telephone or e-mail to provide
information about products, to take and/or enter orders, and
research customer inquiries.
- Identify, research and resolve customer problems using various
tools such as business systems, product literature, and internal
- Contact customers to follow up on customer inquiries or to
notify them of any planned resolutions to their concerns.
- Maintain order frequency through telephone and/or e-mail.
Follow up with inbound inquiries daily and develop a working
knowledge of accounts.
- Build rapport and credibility among customers who support a
variety of industries both directly and indirectly.
- Utilize a variety of business systems understanding of standard
operating procedures. TECHNICAL/FUNCTIONAL SKILLS:
- Highly developed sense of integrity and commitment to customer
- Ability to communicate clearly and professionally, both
verbally and in writing.
- Demonstrated passion for excellence with respect and a
pleasant, patient and friendly attitude.
- Strong decision making, analytical abilities and
- Strong detail orientation and communication/listening
- Possess a strong work ethic and team player mentality while
displaying initiative and stress tolerance.
- SAP experience is preferred
- Manufacturing experience is preferred BASIC QUALIFICATIONS:
- Associates degree is required (Business, Marketing, Engineering
- Minimum of 2 years of customer service is required
- Must have strong analytical and problem solving skills
- Must be detail oriented, self-directed and motivated
- Must have good communication and interpersonal skills All
qualified applicants shall be treated equally according to their
individual qualifications, abilities, experiences and other
employment standards. There will be no discrimination due to gender
or gender identity, race, religion, color, national origin,
ancestry, age, disability, sexual orientation, veteran/military
status or any other basis protected by applicable law.
Keywords: The Timken Company, Downers Grove , Customer Service Representative, Other , Downers Grove, Illinois
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