Call Center Specialist

Company: RecruiterDrive
Location: Downers Grove
Posted on: February 25, 2021

Job Description:

Role Description:The Clinical Call Center Specialist helps the company meet their goal of successfully managing the comprehensive care of all of their patients. Your role is to help them deliver that type of care for their patients. You will manage inbound and outbound calls by scheduling appointments, resolving patient issues when possible, and communicating patient needs and requests to the care teams in the clinics.Specific responsibilities include:* Centrally receive inbound calls from multiple clinics, and make outbound calls on behalf of clinics* Work closely with care team members to provide the--highest level of customer service and act as an extension of the clinics* Update patient information and manage information in our electronic medical records system* Perform service recovery, address patient concerns, and de-escalate callers when needed* Schedule appointments for patients with their provider* Manage patient referrals by obtaining authorizations and faxing requested information to specialists* Partner with colleagues to reach and maintain call center target metrics to ensure delivery of a positive patient experience* Ability to multi-task, prioritize, and manage time effectivelyWhat we're looking forWe're looking for motivated, patient focused individuals with:* A flexible and positive attitude.* Outstanding phone demeanor and etiquette.* A friendly and nurturing attitude toward our patient population of older adults.* Proficient PC skills, including basic Microsoft Excel skills.* Experience in customer service and/or clinical reception welcomed but not required.* Experience with--EMR (Electronic Medical Record) documentation preferred but not required.* U.S. work authorization.

Keywords: RecruiterDrive, Downers Grove , Call Center Specialist, Other , Downers Grove, Illinois