Student Support Advisor I
Company: Chamberlain College of Nursing
Location: Downers Grove
Posted on: January 15, 2021
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Job Description:
Opportunity at a GlanceDo you have a passion for guiding others
to success, especially in Higher Education? In the role of Student
Service Advisor with Chamberlain College of Nursing, you will be
responsible for promoting student success through accurate and
responsive advisement in the areas of academics, student finance
and other service-related areas. You will provide support and
advocacy as needed for students throughout the student
lifecycle.This position is responsible and accountable for the
advisement of students within their group and serving as a primary
point of contact for the student(s) within their assigned
portfolio. Function as a role model for our TEACH values and
fosters a culture of CARE consistent with our mission, vision, and
purpose.Responsibilities* Supports the new student intake process
by working with admissions to answer incoming student questions,
provide a thorough review of program and student costs as well as
outlining all possible options to fund their education* Creates and
confirms an accurate financial plan by establishing timeframes to
complete any application process in order to be financially
prepared to start and stay in school. Continuously reviews student
account to advise students on their financial eligibility* Using a
high level of discretion and independent judgment, continuously
evaluates the academic and financial plans throughout the student
lifecycle and makes appropriate adjustments to ensure successful
student outcomes* Utilizes appropriate systems and student data to
confirm and track accurate enrollment, persistence and graduation
information for assigned students. Documents all interactions in
the appropriate institutional systems* Analyzes student data to
identify triggers indicating a need for proactive outreach to
obtain a better understanding of challenges and successes. Coaches
students to explore alternatives to overcome barriers to
persistence or graduation. Makes appropriate resource referrals
when necessary* Collaborates with other departments and functional
areas to deliver an optimal student experience from inquiry through
to graduation* Maintains a thorough understanding of all academic
and Title IV programs, policies and procedures including
institutional policies and federal and state regulations. Complies
with applicable federal and state lawsIdentifies opportunities and
solutions that improve current methods and actively participates in
the change of a constantly evolving organizationPromote student
self-service tools during advising sessions and new student
orientation* Engages students through a variety communication
channels. This may include video advising, inbound student calls
and proactive outreach to students in order to deliver first
contact resolution.* Completes other duties as
assigned.ADT1Qualifications* Bachelor's degree required*
Outstanding customer service skills with 1+ years of customer
service or related experience required* 1 year or more of
experience in Higher Education is desirable* Ability to work a
variety of office hours including evenings and weekends* High level
of interpersonal, communication and problem solving skills* Ability
to work independently as well as function as part of a team* Must
be a self-starter with the ability to prioritize effectively* PC
skills in Microsoft Office, Internet applications and database
software.* Experience with Student Financial Aid software
application a plus* Eligible to obtain and maintain systems access
to the NSLDS system (must not be in default of Title IV Federal
aid)EEOWe are proud to be an EEO employer M/F/D/V. At Adtalem, we
welcome everyone and have a strong commitment towards diversity and
inclusion. We encourage our Colleagues to be their true authentic
selves and support laws that prohibit discrimination everywhere we
do business. We also maintain a drug-free workplace.Who We
AreChamberlain University has a 130-year history and the mission to
educate, empower, and embolden diverse healthcare professionals who
advance the health of people, families, communities, and nations.
We're 99,000 strong, with 31,000 students and 68,000 alumni armed
with the skills, passion, and determination to make a difference in
today's complex healthcare environment. By living Chamberlain
Care--, we've built a culture in which colleagues and students
thrive, and we graduate extraordinary healthcare professionals who
transform the health of people worldwide.Our regionally accredited
University is comprised of the College of Nursing and the College
of Health Professions. Our College of Nursing offers a Bachelor of
Science in Nursing (BSN) degree program at 22 campuses and online
post-licensure degree programs and certificates including RN to
BSN, RN to MSN, a Master of Science in Nursing (MSN) with six
Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our
College of Health Professions offers online options with a Master
of Public Health degree, Public Health Certificate programs, and a
Master of Social Work degree. Learn more about Chamberlain
University, part of Adtalem Global Education, at
www.chamberlain.edu.
Keywords: Chamberlain College of Nursing, Downers Grove , Student Support Advisor I, Other , Downers Grove, Illinois
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