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Global Compensation Services and Business Traveler Manager

Company: Weichert, Realtors
Location: Downers Grove
Posted on: September 17, 2020

Job Description:

Global Compensation Services and Business Traveler Manager #4144

Downers Grove , IL

Area of Interest

Mobility/Relocation

Full-time

Full-time

Job Description

Weichert Workforce Mobility is hiring a Global Compensation Services and Business Traveler Manager in their Downers Grove, IL Office. The Global Compensation Services and Business Traveler Manager is responsible for managing all aspects of the fulfillment of the daily deliverables of an assigned Global Compensation Services (GCS) team. The position manages the delivery of services and ensures the timely delivery and accuracy of all client deliverables, as well as the optimization of the GCS team. In addition, the position also oversees the delivery of the Business Traveler services actioned by the Business Traveler team; ensuring timely and quality service delivery to our client stakeholders and business travelers.

Roles and responsibilities include, but are not limited to:

The position has a dotted line reporting relationship with members of the Global Compensation Services team and supervises the Business Traveler team.

Oversees and supervises the day-to-day operations of the GCS and Business Traveler teams . This will include daily interaction with team members, co-leading daily staff meetings, training staff on process and technology, assisting in the monitoring of workloads, and the resolution of issues.

Responsible for the quality and timely delivery of all scheduled and ad-hoc services from the GCS and Business Traveler teams. For GCS, these services will include, but are not limited to cost projections, compensation worksheets (balance sheets), assignment letters, payroll, shadow payroll reporting, and global compensation collection and review. For Business Traveler, these services will include, but are not limited to ensuring timely initiation of business traveler contact and orientations, accurate maintenance of business traveler records, monitoring of compliance alerts, and initiation of compliance related services.

For both service lines, reviews project deliverables for completeness, correctness, accuracy, and adherence to policy before sending to the client. For GCS, these may include final review and delivery of cost projections and other ad-hoc reports requested by the client. For Business Travelers, this may include review of compliance related applications as well as ad-hoc reports.

Monitors reception and delivery of services and their due dates to ensure all applicable service level metrics are met. Adjusts the workload of the teams to maximize efficiency and meet all service level metrics.

Exercises judgment on suitable responses to requests or questions received from the client or other party. Provides guidance to team members on how to respond to questions.

For both service lines, responsible for the delivery of broader, periodic products and services including new client implementations, consulting and ad hoc reporting. For GCS, this may include specific deliverables such as ongoing and year-end compensation collection, wage reconciliations, eligibility lists, year-end project plans and implementation plans reviews, management of the year-end process and other deliverables for each client. For Business Travelers, this may include overseeing business travel tracking system access, business traveler profile maintenance, and coordination of compliance document processing.

Responsible for ensuring that best practices and approved processes are utilized by the teams on a uniform and consistent basis.

Identifies process breakdowns or deficiencies as they occur, involving the Vice President, Global Compensation Services (VP, GCS) in order to rectify and resolve issues. In conjunction with the resolution of daily process-related issues, continually evaluates existing processes and make recommendations to the VP, GCS.

Keeps the VP, GCS informed on a regular basis of ongoing activities and to escalate unresolved issues in a timely manner.

Adheres to Weichert's privacy policies and standards with respect to all internal and external communications

Performs other duties as assigned.

Requirements The ideal candidate will meet the following requirements:

Bachelor's degree preferred

Certified Public Accountant (CPA) or Enrolled Agent (EA) certification strongly preferred

Global Mobility Specialist (GMS) certification preferred

Global Mobility Specialist Talent (GMS-T) certification preferred

Six (6) or more years of experience in expatriate tax compliance, global immigration practices, compensation, payroll, and/or assignment management

General working knowledge of global income and social tax laws and tax planning opportunities

Working knowledge of the human resources administrative area is strongly preferred

Proficiency in Microsoft Office suite of products

Ability to generate reports and spreadsheets in Excel, using statistical formulas

Strong project management and organizational skills

Strong oral and written communications skills

Ability to multitask in a fast-paced environment

Advanced math skills including addition, subtraction, multiplication, division, percentages, and fractions

Strong attention to detail

Strong people management skills; ability to provide guidance and leadership to a team of individuals

Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.)

Location IL W Workforce Mobility-IL21-Downers Grove

Keywords: Weichert, Realtors, Downers Grove , Global Compensation Services and Business Traveler Manager, Other , Downers Grove, Illinois

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