Global Vice President - Client Mainframe Operations

Company: ENSONO
Location: Downers Grove
Posted on: September 16, 2020

Job Description:

Global Vice President - Client Mainframe Operations Downers Grove, IL

Worker Type:

EmployeeThe VP, Mainframe Client Operations will be responsible for leading the Mainframe (MF) Client Operations team, also called our Run organization. The Run organization oversees the business as usual operational support teams for all our mainframe specific clients, including platforms, production control, console operations and L1-L2 technical support to maintain the 20% incident management and request fulfillment this team will be responsible for addressing. This experienced leader will work closely with global peers and other leaders to deliver an optimal client and associate experience, and further company objectives. Responsibilities

Manages a team that focuses on Problem Management, Change Management and Release Management. This team will also address 20% of Incident Management, with focused attention and urgency required to address P1 issues.

Delivers quality services to the client’s satisfaction and established SLAs

Maintains close relationships with client senior executives and day to day contacts

Manages operating expenses department budget for labor, software and hardware cost

Drives ongoing efficiency improvements, driving adoption of automation and AI

Builds and leads a client centric culture grounded in ITIL excellence

Drives an open, inclusive, value-based culture that promotes overall associate engagement

Lead with a keen eye toward organizational development and leadership bench strength to support Ensono longer term

Mentors, coaches and develops mid-level leaders and manages capacity/ productivity and associate engagement in a high-velocity environment

Works with Culture & People Experience (CPE) to identify talent pools to ensure Ensono attracts, develops and retains key technology resources

Sets performance KPIs and reports out on weekly, monthly and quarterly performance

Highly client-focused; able to balance between client requests, team workload and profitability

Has a collaborative approach, and works well cross-functionally to achieve client health and client experience goals

Qualifications/Experience:

Strong people leader; able to lead in a high-pressure, high velocity environment

Proven ability to manage competing priorities effectively, making good decisions based on business priorities and objectives

Demonstrates solid performance under pressure, sound judgment and swift decision-making abilities, founded on data

History of technical consulting and operations expertise with large scale clients/enterprises

Strong knowledge of Mainframe Technology & iSeries

Outstanding client service skills and excellent verbal, written, and analytical skills

Ability to attract, develop, and retain superior technical and leadership talent

Demonstrated success leading large global support teams in a 24/7 mission critical environment (especially India teams)

Experience with global matrix reporting models

Ability to challenge the status quo and continue to look at efficiency through a start, stop and continue process

Analytical approach; track record of delivering on process optimization (including Automation), global productivity optimization and resource strategy (including offshore and productivity improvements)

Strong knowledge of MF Technology & iSeries

Bachelor’s degree in computer science, business/information systems management and/or 15+ years of relevant experience

Minimum of 15 years’ experience in managing multiple teams in global environments or 10 years and an MBA

Travel: 10% or less

Primary Location City/State:

Downers Grove, IL - Finley, Illinois Additional Locations (if applicable):

Ensono is an Equal Employment Opportunity Employer. Ensono provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law.

Posted 30+ Days Ago

Full time

JR005208

About Us Ensono helps IT leaders be the catalyst for change by harnessing the power of hybrid IT to transform their businesses. We drive digital transformation by enabling increased agility and scalability through the modernization to public cloud. Our broad services portfolio from mainframe to cloud, powered by an intelligent governance platform, is designed to help our clients operate for today and optimize for tomorrow. We are award-winning certified experts in AWS and Azure and recognized as Microsoft Datacenter Transformation Partner of the Year. Ensono has over 2,000 associates around the world and is headquartered in greater Chicago. Visit us at www.ensono.com .

In June 2018, Ensono acquired the hosted data center business of Wipro.

Our company and community is one that focuses on philosophy

of we win together. Our job opportunities will stretch your limits

and expose you to cutting edge technologies whether you’re an

engineer, developer, products guru, systems and security expert,

sales and consulting executive, or an intern looking to gain

real experience with a company that will make your résumé —

and you — stand out.

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Keywords: ENSONO, Downers Grove , Global Vice President - Client Mainframe Operations, Other , Downers Grove, Illinois