Apply Now Client Services Director Job in Downers Grove Weichert
Workforce Mobility is hiring a Client Service Director - Relocation
in Downers Grove, IL. The Client Service Director - Relocation is
responsible for ensuring excellent client service delivery through
operations management, account management, financial management, as
well as team coaching and development.
Job responsibilities include, but are not limited to, the
Engages strategically with the Regional Vice President, Vice
President Client Services, and Weichert global office leaders
regarding account plans, client strategy, and relationship
management. Other account management responsibilities may include
client reviews, process redesign, or customer service enhancements
Drives execution against operational goals while achieving
internal and external scorecard targets. Leads a team of colleagues
in meeting Weichert's obligations to its clients and owner.
Regularly reviews reporting, analytics, capacity, data integrity
and other indicators facilitating proactive and effective team
Manages financial performance across the client base to achieve
revenue goals and profitability targets. Ensures that service fees
and referral fee revenues are recorded accurately and timely.
Monitors and supports collecting aged receivables within the
guidelines established by the Company and in concert with the
Weichert Accounts Receivable group to ensure proper Company cash
Coaches, trains, and manages performance of team members.
Assumes the primary responsibility for the professional development
and training of the Service Team. Professional development and
training exercises include one-on-one coaching sessions, continuing
education forums, and external training programs.
Directly supports sales efforts aimed at growing the business.
Attends sales meetings, best and finals and other meetings to
demonstrate Weichert capabilities. Partners with implementation
team upon award of new business to on-board the client
Cross-selling relocation and assignment services to their client
base. Positions and pre-sells transportation, tax, V&I,
domestic relocation and other related solutions where such
Supports new technology and other process initiatives and
provides support and subject matter expertise to the Information
Technology group as needed.
Manages a portfolio of domestic and international relocation
engagements. Acts as the single point of coordination for various
phases of the relocation process. Services delivered in the team
include policy and benefit counseling, workflow administration,
home sale management, referral fee collection, financial services,
and supplier coordination and file documentation.
Performs other duties as assigned.
The ideal candidate will meet the following requirements:
Bachelor's degree required
Master's degree preferred
Certified Relocation Professional (CRP) certification
Three (3) or more years of global mobility leadership
Domestic mobility experience preferred
Direct client interaction and advisory experience required
Prior tax and compensation experience preferred
Ability to analyze and evaluate business process in order to
indentify and implement solutions
Strong knowledge and command of global mobility management,
customer service delivery, problem resolution, business processes,
workflow, project management and operations management
Proficiency in Microsoft Office suite of products
Excellent relationship management skills
Strong oral and written communications skills, especially with
clients and senior management
Ability to multitask in a fast-paced environment
Strong attention to detail
All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, disability, or protected veteran status.
Weichert welcomes applications from anyone eligible to work in
the United States. We will only contact applicants being considered
for a position. Any contact information submitted to us through
this site will only be used for recruitment purposes.