IT Support Analyst
Location: South Bend
Posted on: June 23, 2025
|
|
|
Job Description:
IT Support Analyst Location: Elkhart, Indiana Salary: $50,000 -
$55,000 Job Summary: We are looking for a highly motivated and
skilled IT Onsite Support Analyst to join our team. The ideal
candidate will have at least 2 years of experience in providing IT
support. This position requires strong technical expertise in
troubleshooting hardware and software, as well as experience in
network administration and client-facing support. The successful
candidate will also be comfortable working independently and
traveling to client sites as needed to provide exceptional IT
support services. IT Support Analyst Key Responsibilities: Provide
onsite IT support for end-users at client locations, addressing
hardware, software, and network issues promptly and professionally.
Install, configure, and maintain operating systems (Windows OS,
macOS) and key business applications, including Office 365 and
other commonly used software. Troubleshoot and resolve a wide range
of technical problems, including network connectivity issues,
printer malfunctions, VoIP system issues, and backup failures.
Support networking configurations, including TCP/IP, DNS, DHCP,
VPNs, firewalls, switches, and Wi-Fi setup and troubleshooting.
Utilize management tools to document and track support requests,
resolutions, and system configurations. Perform system updates,
patches, and general maintenance to ensure all hardware and
software are up to date and secure. Assist with setting up and
maintaining virtualized environments (VMware, Hyper-V) and cloud
platforms (Azure). Provide user training on various software and
hardware applications to ensure effective use of IT resources.
Ensure proper documentation and knowledge sharing for ongoing
support and future troubleshooting. Travel to client sites as
needed to deliver onsite support and resolve technical issues. Lift
and transport IT equipment (up to 50 lbs) as required for
installations and support. IT Support Analyst Qualifications:
Required: 2 years of IT support experience in a Managed Service
Provider (MSP) or similar environment. Strong knowledge of Windows
OS, macOS, Office 365, and common business applications. Some
experience with networking (TCP/IP, DNS, DHCP, VPNs, firewalls,
switches, Wi-Fi). Ability to lift and transport IT equipment up to
50 lbs. Willingness and ability to travel to client sites as
needed. Preferred: Industry certifications (CompTIA A, Microsoft,
or similar). Experience supporting virtualization (VMware, Hyper-V)
and cloud platforms (Azure). Strong troubleshooting skills with
printers, VoIP systems, and backup solutions. Soft Skills:
Excellent problem-solving and critical-thinking abilities. Strong
written and verbal communication skills to interact with both
technical and non-technical users. Ability to work independently,
manage time efficiently, and prioritize multiple tasks. Strong
attention to detail and a proactive approach to resolving technical
issues. ZRCFSTECH INMAY2025 INJUNE2025 LI-JB123 Click here to apply
online
Keywords: , Downers Grove , IT Support Analyst, IT / Software / Systems , South Bend, Illinois
