Senior Solution Analyst

Location: Downers Grove
Posted on: May 2, 2025

Job Description:

Title: Senior Solution Analyst

Company: SmartSource, Inc

Location: Downers Grove, IL

Employment: 3-6 month Contract (full time)

Our Customer is seeking to add a Senior Solution Analyst

Looking for a Senior Solutions Analyst to implement, configure and troubleshoot VOIP/UCCE solutions. The ideal candidate will be self-motivated with the ability to perform autonomously. This individual must be a "doer" who can drive a project to successful completion. Must have strong implementation and troubleshooting abilities with exceptional customer relation skills.

REQUIREMENTS

- Must have hands on experience in Cisco Unified Contact Center Enterprise (UCCE)/ICM /CVP

- Must be strong in configuring ICM scripts

- Experience in configuring ICM PGs and CTI components used in a UCCE environment.

- Create weekly departmental status reports

- Experience in creating and monitoring call routing scripts using the ICM Script Editor utility.

- Good hands-on experience in UCCE/ICM troubleshooting

- Set up sites in Cisco Call Manager per customer requirements.

- Set up sites in Cisco Unity per customer requirements.

- Maintenance in Call Manager and Unity.

- Troubleshooting of network problems as they occur as well as implementing corrective action to resolve problems.

- Support multiple customers VoIP installations.

- Upgrade existing installations of Call Manager

- Cisco IP-IVR configuration/scripting

- Basic Contact Agent setup/phones, profiles.

- Performed VoIP assessments following Cisco best practices

- Basic knowledge of Contact center routing.

- Have the ability to demonstrate Life- Cycle- Development strengths as well as in depth IP telecommunications skills set supported by industry certifications or equivalent

- Must be currently working in a similar position

Send resume and hourly rates to kramsey@smartsource-inc.com

Keywords: , Downers Grove , Senior Solution Analyst, IT / Software / Systems , Downers Grove, Illinois

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