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Technical Support Associate

Company: Hirose Electric USA
Location: Downers Grove
Posted on: March 19, 2023

Job Description:

Description:POSITION SUMMARYWorking with the Technical Support Specialist and reporting to the Interconnect Technology Director, this position will provide timely, accurate support to our Sales team, Customers, Representatives and Distribution partners via phone, email and in person communication.ESSENTIAL RESPONSIBILITIES1. Prompt effective communication/responses to technical inquiries to/from: - Customers - Reps - Distributors - HRS field sales - Web on-line chat - Need-a-sample2. Become familiar with Hirose products and structure.3. Become familiar with appropriate Hirose USA databases and software systems4. Help communication between customer(s) and Hirose engineering team(s) in Japan on technical aspects.5. Become familiar with Hirose's technology as well as competitor's technology on assigned product lines and be able to communicate the similarities and differences.6. Establish trust with Hirose Japan engineering through various coop activities.7. Communicate customer feedback for product improvements.8. Maintain the highest standards of integrity and respect for co-workers, customers and prospects;9. Employee must complete their tasks per ISO9001-2008 requirements, when applicable.SUPPLEMENTAL RESPONSIBILITIES1. Serve as a back-up Customer Technical Support by providing answers regarding technical product details.2. Assist QA RoHS and REACH requestsCOMMUNICATION AND INTERFACE1. Comfortable speaking, reading and writing English 2. Excellent verbal and written communication with all departments and customers.3. Microsoft Office: Word, Excel, Outlook; Internet searches;4. Timely reporting5. Proactive and not shy in helping others.SUPERVISIONNo direct reportsPROBLEM SOLVING AND JUDGEMENTHigh level of creativity analytical thinking ensures efficiency and professionalism to address technical and business problems related to current and potential clients.Requirements: REQUIREMENTS1. Bachelor's degree in engineering, prefer Manufacturing or Mechanical.2. Understanding of mechanical aptitude (i.e. intuitive understanding of mechanical processes tolerancing and dimensioning).3. Excellent communication, presentation, and negotiation skills to work with customers, and all company departments, to include Hirose Japan.4. Strong ability to organize and complete projects with effective communication skills.5. Proficient computer skills: Word, Excel, Outlook and PowerPoint6. Positive attitude, proactive mentality, responsive and strong work ethic.7. Legally authorized to work in the U.S. without sponsorship.


Keywords: Hirose Electric USA, Downers Grove , Technical Support Associate, IT / Software / Systems , Downers Grove, Illinois

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