Field Service Representative I
Company: Canon Business Process Services
Location: Downers Grove
Posted on: January 21, 2023
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Job Description:
OverviewOur people make the difference. We believe in our
employees and give them daily opportunities to grow as
professionals and make their mark on the business. Each person
brings unique skills to his or her role, and with employees around
the globe, we have a diverse workforce that we-and our
clients-deeply value. We're looking for people with a wide range of
work experiences and skills, as well as those pursuing a career in
managed business process services for the first time. We welcome
people from diverse backgrounds who want to work hard and who take
pride in what they do. As an employee, you'll have a rewarding and
enriching work environment. You will be encouraged to innovate.
Your coworkers will respect and value your opinions. Each day, you
will have the opportunity to make an impact on a globally
recognized company. At Canon, you'll have more than just a job with
competitive pay and benefits-you will have a long and rewarding
career. Canon Business Process Services, Inc. offers a
comprehensive portfolio of managed services and technology across
information and document management, business process outsourcing
(https://cbps.canon.com/managed-services/business-process-outsourcing%3E)
; and managed workforce services. The company helps clients improve
operational business performance while reducing costs and risk.
Named a Global Outsourcing 100 Leader in 2018 by IAOP for the
twelfth year; Canon Business Process Services is a wholly owned
subsidiary of Canon U.S.A., Inc. Learn more at cbps.canon.com
(https://cbps.canon.com/%3E) ; and follow us on Twitter @CanonBPO.
ResponsibilitiesGENERAL RESPONSIBILITIES CUSTOMER SERVICE Insures
total customer (internal & external) satisfaction through
understanding of customer expectations, proactive problem
identification/resolution, and maximizing opportunities to build
relationships. MAIL/PACKAGES/POUCHES Receive, sort, and deliver all
incoming mail & packages according to assigned floors and within
established time frames. Wrap, seal, weigh, affix postage and
dispatch all outgoing mail/packages in accordance with postal
regulations. Prepare special outgoing inter-office pouches sent to
client affiliates as scheduled (if applicable). Package and process
outgoing overnight items, i.e. Federal Express, UPS, etc., to meet
client and vendor deadlines. Log and deliver incoming overnight
packages within established time frames. Log outgoing and incoming
items as required and review for accuracy/completeness.
SUPPLIES/COPYING/FAXING/ADMINISTRATION Organize and distribute
supplies to client. Verify and log orders upon delivery. Monitor
inventory of copy supplies, stock paper and toner and keep supply
area neat (inclusive of convenience copiers). Handle items for
distribution to a segment of or all of client employees,
affiliates, dealers, etc. Estimate runtime on the small to medium
photocopy jobs. Check all copies produced for quality and accuracy.
Produce bound copies of work when requested. Deliver and pick up
copy jobs. May provide minor maintenance of photocopy machine such
as solving paper jams, placing service calls and routine cleanings.
Operate facsimile machines; send and receive facsimiles. Keep
complete and accurate logs of incoming and outgoing facsimiles.
Where appropriate, generate activity and confirmation reports, and
call the receiver to confirm receipt as necessary. Perform other
administrative duties from inserting, copying and photocopying to
faxing as needed. Due to changing technology in office automation,
will be required to learn new features and functionalities of
copying machines, faxes, scanning, shipping equipment as introduced
at the site. May possibly perform any of the following functions at
the direction of the Site Manager: Set up and maintain clients
kitchen areas and conference rooms, order food and make coffee.
Provide reception work such as answering telephones, taking
messages and greeting visitors. Move boxes, supplies or furniture;
replace light bulbs. May be requested to perform document scanning.
Prepare outgoing items for shipping. Additional responsibilities
that other employees at that site do not perform. May prepare
reports in order to measure productivity and prepare billing
charges. Flexible work schedule.QualificationsPHYSICAL
DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS Physical activity
required including bending, reaching, lifting and prolonged periods
of sitting or standing. May lift and/or move up to 50lbs. Mental
qualifications include ability to perform all responsibilities
efficiently and effectively Good organizational skills EDUCATION
High school Diploma or equivalent EXPERIENCE NECESSARY Entry level,
no experience required.
Keywords: Canon Business Process Services, Downers Grove , Field Service Representative I, IT / Software / Systems , Downers Grove, Illinois
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