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Field Service Administrator

Company: SupportPro
Location: Downers Grove
Posted on: June 17, 2022

Job Description:

SupportPro is Duravant's brand for service, our customer's global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. SupportPro becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.
SupportPro is adding a Service Administrator to it's team! The Service Administrator provides analysis, administration and general support to our field service business to ensure efficient operations for the benefit of our customers and SupportPro. Our Administrator will also be responsible for billing of orders, monitoring of field service technician time and expense, and managing the approval process. The Service Administrator must balance customer service needs and operational efficiencies in a positive, pro-active, detailed and attentive manner. It is expected that the Service Administrator will follow and support company procedures at all times and require the same of others.
What You'll Be Doing:

  • Work order approval and verify accurate entry of service lines
  • Responsible for the accurate and timely billing of service invoices and generation and process of service billing in a timely manner
  • Monitor the submission of technician expenses and time to assure customer billing is timely
  • Completion of work order in ERP system for invoicing and billing
  • Completion and expense capturing of field changes and completion of service jobs including non-service and engineering resources
  • Responsible for expense verification and ensuring proper documentation and within policy
  • Forward reports for manager approval
  • Resolve service billing disputes with customers including processing, investigating, and recording credit memos as needed
  • Responsible for technical service payroll, submission, and time sheet approvals
  • Work closely with accounting to resolve any technician reimbursement issues/invoicing issues
  • Maintain and update customer account information
    What We're Looking For:
    • 2 years' of experience in a multi-tasking administrative role
    • 2 years' of billing and/or invoicing experience including working with customers or internal business units to ensure timely and accurate billing and invoicing
    • Experience or familiarity with Salesforce, Field Service Lightning is preferred
    • Solid knowledge and experience with personal computer software (Word, Excel, Outlook, PowerPoint etc)
    • Strong analysis, attention to detail and organizational skills
    • Problem solver - Resolves difficult and/or complicated challenges
    • Teamwork - promotes cooperation and commitment within a team to achieve goals and deliverables.
    • Self-Management - Manages own time, priorities, and resources to achieve goals
      By joining the Duravant family, you're joining in the commitment to a culture that promotes long term career satisfaction and provides an opportunity for personal and professional growth. In addition to personal development, corporate social responsibility volunteer opportunities, you'll also be offered an excellent total rewards package that includes:
      • Competitive compensation
      • Comprehensive benefits package designed to support our employees' health, well-being, and financial security
      • Work/life programs designed to provide a safe, secure, and balanced environment
      • Education and training programs to develop and grow a high-performance workforce
      • Performance-based rewards

Keywords: SupportPro, Downers Grove , Field Service Administrator, IT / Software / Systems , Downers Grove, Illinois

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