Field Service Administrator

Company: QC Industries
Location: Downers Grove
Posted on: June 15, 2022

Job Description:

SupportPro provides national after-market services across the US on secondary packaging production lines for strategic OEM partners, end customers and distributors. The Field Service Administrator provides analysis, administration and general support to our field service business to ensure efficient operations for the benefit of our customers and SupportPro. The Field Service Administrator will be responsible for billing of orders, monitoring of field service technician time and expense, and managing the approval process.

The Field Service Administrator must balance customer service needs and operational efficiencies in a positive, pro-active, detailed and attentive manner. It is expected that the Field Service Administrator will follow and support company procedures at all times and require the same of others.

What You'll Be Doing:

* Completion of work orders for billing and work order approval
* Verify accurate entry of service lines


* Responsible for the Accurate and Timely billing of Service Invoices
* Generate and Process service billing in a timely manner
* Monitor the submission of technician expenses and time to assure customer billing is timely


* Completion of work order in ERP system for invoicing
* Completion of service jobs (Non Service and Engineering resources)
* Completion and expense capturing of field changes
* Responsible for Expense verification
* Ensure proper documentation
* Ensure accuracy of expenses
* Ensure expenses are within policy
* Transfer billable expenses to WOLI
* Forward reports for manager approval


* Resolve service billing disputes with customers
* Process credit memos as needed
* Investigate and record credit memos were necessary


* Responsible for Technical Service Payroll Submission
* Time Sheet Approvals
* Review Technical Service time submitted for accuracy
* Adjust Technical Service time as required.


* Work closely with accounting to resolve any technician reimbursement issues/invoicing issues
* Assure timely submission of time and expenses
* Responsible for the review and processing of time and expenses for all non-Technical Service personnel that are deployed in the field on service jobs
* Maintain and update customer account information

What We're Looking For:

* 2 years' of experience in a multi-tasking administrative role
* Minimum High School Diploma


* 2 years' of billing and/or invoicing experience including working with customers or internal business units to ensure timely and accurate billing and invoicing
* Experience or familiarity with Salesforce, Field Service Lightning is preferred
* Solid knowledge and experience with personal computer software (Word, Excel, Outlook, PowerPoint etc)
* Strong analysis, attention to detail and organizational skills
* Problem solver - Resolves difficult and/or complicated challenges
* Teamwork - promotes cooperation and commitment within a team to achieve goals and deliverables.
* Self-Management - Manages own time, priorities, and resources to achieve goals

PHYSICAL REQUIREMENTS:

Frequently required to sit, stand, walk, talk or hear. Uses hands to finger, handle, or touch objects or controls. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The position is an office-based position

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

SupportPro is Duravant's brand for service, our customer's global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. SupportPro becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.

Keywords: QC Industries, Downers Grove , Field Service Administrator, IT / Software / Systems , Downers Grove, Illinois