Enterprise Technical Support Rep-Hybrid (Remote Rotating weekend and overnights shifts required)
Company: The HEICO Companies, LLC
Location: Downers Grove
Posted on: May 10, 2022
Stenograph the leading supplier of machine writers, software,
and other productivity tools and services to professional court
reporters, CART providers, captioners, scopists, and
transcriptionists in the shorthand and manual speech-to-text market
is seeking a Technical Support Representative in our Downers Grove,
Office.\nPosition: - The Enterprise Technical Support
Representative will provide technical support via the telephone,
email, and text, to our end user, the court reporter, answering
questions and resolving problems relating to company marketed
software and hardware products. Responsibilities: Provide
efficient, accurate, professional technical support to customers
and company employees with a focus on outstanding customer
- Be available to answer customer calls promptly during scheduled
hours of operation and maintain an availability percentage of at
- Use rigorous logic and troubleshooting methods to find
- Practice attentive and active listening.
- Maintain composure under pressure. -Achieve and Maintain
- Stay up to date with the latest technologies.
- Test new hardware and software.
- Resolve issues with our hardware and software. -Understand,
review and apply current departmental and company policies and
- Keep records of customer interactions, create orders, leads and
service documents in the company database.
- Create technical documents for departmental and customer use.
Qualifications: - The Technical Support Representative will have
the following experience and attributes:
- Rotating weekend and overnights shifts required (shifts will be
- Prior experience with sound mixing software a plus
- Prior experience with audio recording hardware a plus
- Associates degree or better, -or related business
- Previous technical support or related technical experience a
- Familiar with iOS and web browsers.
- Working knowledge of PC's, Windows Operating Systems, and PC
applications, with Bluetooth wifi and USB devices.
- Ability to maintain a positive attitude and professional manner
working under pressure.
- Regular and timely attendance.
- Good problem solving and communication skills.
Keywords: The HEICO Companies, LLC, Downers Grove , Enterprise Technical Support Rep-Hybrid (Remote Rotating weekend and overnights shifts required), IT / Software / Systems , Downers Grove, Illinois
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