Senior Solution Analyst
Location: Downers Grove
Posted on: February 25, 2021
|
|
|
Job Description:
Title: Senior Solution Analyst
Company: SmartSource, Inc
Location: Downers Grove, IL
Employment: 3-6 month Contract (full time)
Our Customer is seeking to add a Senior Solution Analyst
Looking for a Senior Solutions Analyst to implement, configure and
troubleshoot VOIP/UCCE solutions. The ideal candidate will be
self-motivated with the ability to perform autonomously. This
individual must be a "doer" who can drive a project to successful
completion. Must have strong implementation and troubleshooting
abilities with exceptional customer relation skills.
REQUIREMENTS
- Must have hands on experience in Cisco Unified Contact Center
Enterprise (UCCE)/ICM /CVP
- Must be strong in configuring ICM scripts
- Experience in configuring ICM PGs and CTI components used in a
UCCE environment.
- Create weekly departmental status reports
- Experience in creating and monitoring call routing scripts using
the ICM Script Editor utility.
- Good hands-on experience in UCCE/ICM troubleshooting
- Set up sites in Cisco Call Manager per customer requirements.
- Set up sites in Cisco Unity per customer requirements.
- Maintenance in Call Manager and Unity.
- Troubleshooting of network problems as they occur as well as
implementing corrective action to resolve problems.
- Support multiple customers VoIP installations.
- Upgrade existing installations of Call Manager
- Cisco IP-IVR configuration/scripting
- Basic Contact Agent setup/phones, profiles.
- Performed VoIP assessments following Cisco best practices
- Basic knowledge of Contact center routing.
- Have the ability to demonstrate Life- Cycle- Development
strengths as well as in depth IP telecommunications skills set
supported by industry certifications or equivalent
- Must be currently working in a similar position
Send resume and hourly rates to
kramsey@smartsource-inc.com
Keywords: , Downers Grove , Senior Solution Analyst, IT / Software / Systems , Downers Grove, Illinois
|
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other IT / Software / Systems JobsETL Data Warehouse Tester Description: ETL Data Warehouse Tester JOB RESPONSIBILITIES Are you looking for a rewarding new position with an industry leader with a firm commitment to its employees Join our team at MultiPlan Founded in 1980, (more...) Company: Multiplan Location: Warrenville Posted on: 03/5/2021 Data and Analytics Technology - Sr. Associate - Consulting Description: A career in our Business Intelligence practice, within Data and Analytics Technology services, will provide you with the opportunity to help organisations uncover enterprise insights and drive business (more...) Company: PwC Location: Forest Park Posted on: 03/5/2021 Sales - Computer and Technology Solutions Description: Think you have what it takes to be a BIT Account Executive Tired of working Inside Sales CDW, PC Connection, SHI, World Wide Technology, GHA Technologies, Insight, Zones, Sarcom, CompuCom, MoreDirect (more...) Company: BIT Direct Location: Chicago Posted on: 03/5/2021 North America Contact Center Technology Lead Description: Aon is looking for a North America Contact Center Technology LeadAs part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions via (more...) Company: Aon Location: Chicago Posted on: 03/5/2021 Sr Systems Administrator Description: About Streamline: Streamline's mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology (more...) Company: Streamline Healthcare Solutions Location: Villa Park Posted on: 03/5/2021 .NET Web Developer Description: OverviewAre you a .NET software engineer interested in working on exciting, digital transformation web projects We are looking for solid .NET engineers to join our industry-leading Sitecore / Episerver (more...) Company: Perficient Location: Chicago Posted on: 03/5/2021 Scrum Master, Cloud Migration Description: Scrum Master, Cloud Migration What We'll Bring:Our quest to modernizing the way we do technology is not slowing down anytime soon. We continue to make big strides in our agile atmosphere to bring the (more...) Company: TransUnion Location: Chicago Posted on: 03/5/2021 Software Engineer Description: Ref ID: 00610-0011690171 Classification: Software Engineer Compensation: 47.50 to 55.00 hourly You could grow your career with this Software Engineer position. You might be interested in Robert Half (more...) Company: Robert Half Location: Chicago Posted on: 03/5/2021 Robotic Process Automation Developer - RPA - Multiple Locati Description: This will navigate you to Accenture.com Sign In page. Robotic Process Automation Developer - RPA - Multiple Locations COVID-19 update:-- The safety and well-being of our candidates, our people and their (more...) Company: Accenture Location: Chicago Posted on: 03/5/2021 Lead Web Software Engineer Description: Who we are Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal NASDAQ: PYPL is committed to democratizing financial services and empowering people and (more...) Company: PayPal, Inc. Location: Chicago Posted on: 03/5/2021 |
